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Multiple Shared Platforms: Qualys PCI Account Creation Impacted [IM-12786]

Summary

Status: investigating Multiple Shared Cloud Platform is currently experiencing an issue where Users unable to create or link new PCI merchant accounts from the VM platform. The Qualys Cloud Platform Operations team is actively investigating the issue however scans are functioning normally. Impacted PODs EUPOD1 EUPOD2 EUPOD3 INDPOD1 USPOD1 USPOD2 USPOD3 USPOD4 AUPOD1 Further updates will be shared as they become available. Ticket reference for this incident: IM-12786.
Ongoing7/27/2026, 12:06 PM EDT1h 40mmajor
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Related Qualys incidents

More recent public incidents for this vendor.

  • IN Platform 1: Portal Indexing Lag is increasing(IM-12771)
  • US Platform 3: Delay in data processing to the UI (IM-12737)
  • US Platform 1: Delay in data processing to the UI and via API (IM-12779)
  • EU Platform 2 - Delay in data processing to the UI and via API (IM-12776)
  • US Platform 3- EDR UI Inaccessible

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