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UK Platform 1: Scan Data Processing Stuck (IM-12781)

Summary

Status: investigating Qualys Cloud Platform Operations is currently investigating an issue on the Qualys UK Platform 1, where scan data processing has completely stopped. As a result, newly collected scan data is not being processed or reflected in the UI. Users may observe that information is not being updated across AssetView, VM Dashboard, Cloud Agent, CSAM/GAV, Policy Audit, Web Application Scanning, and Unified Dashboard. Our teams are actively working to restore scan data processing. Further updates will be provided as more information becomes available.
7/22/2026, 7:14 AM EDT29mcritical
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Related Qualys incidents

More recent public incidents for this vendor.

  • EU Platform 2 : Script execution details are not visible in CAR UI [IM-12782]
  • EU Platform 2 - Delay in data processing to the UI and via API (IM-12776)
  • US Platform 1: Delay in data processing to the UI and via API (IM-12779)
  • US Platform 3: Delay in data processing to the UI (IM-12737)
  • IN Platform 1: Portal Indexing Lag is increasing(IM-12771)

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