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Incident 6010715 - Service Impact to HKG2 Data Center.

Summary

Problem Statement: We are investigating a service impacting incident at the HKG2 datacenter(s) for the following service(s) Private Access, Secure Web Gateway. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

Additional Details: https://support.netskope.com/s/article/Netskope-Service-Connectivity-Issues-on-Hong-Kong-HKG2---July-20th-2026

Services Affected: Private Access, Secure Web Gateway

Data Centers Affected: HKG2

Incident Start Time: Jul 20, 03:23 UTC

Status: investigating

Root Cause: We are investigating a service impacting incident at the HKG2 datacenter(s) for the following service(s) Private Access, Secure Web Gateway. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

Ongoingimpacting incident at the HKG2 datacenter(s) for the following service(s) Private Access7/19/2026, 11:23 PM EDT<1mminor
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