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Incident 5988212 - Service Impact to Auth Service and Enterprise browser on all DPs.

Summary

Problem Statement: We are investigating a service impacting incident on all datacenter(s) for the following service(s) AuthService, Browser Access. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

Additional Details: https://support.netskope.com/s/article/Netskope-Service-Enterprise-browser-failing-with-SSO-authentication---July-16th-2026

Services Affected: AuthService, Browser Access

Data Centers Affected: n/a

Incident Start Time: Jul 16, 01:50 UTC

Status: update

Root Cause: We are investigating a service impacting incident on all datacenter(s) for the following service(s) AuthService, Browser Access. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

Ongoingimpacting incident on all datacenter(s) for the following service(s) AuthService7/15/2026, 9:50 PM EDT<1mminor
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