Problem Statement: We are investigating a service impacting incident at the n/a datacenter(s) for the following service(s) Borderless WAN Management. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

Additional Details: https://support.netskope.com/s/article/Netskope-Service---BWAN-Firewall-Policy-Edit-Advisory---August-20-2026

Services Affected: Borderless WAN Management

Data Centers Affected: No data centers affected.

Incident Start Time: Aug 20, 14:43 UTC

Status: investigating

Root Cause: We are investigating a service impacting incident at the n/a datacenter(s) for the following service(s) Borderless WAN Management. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

Problem Statement: We are investigating a service impacting incident at the AM2, FR4 datacenter(s) for the following service(s) Core Services, Incident Management System, Management Console WebUI. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

Additional Details: https://support.netskope.com/s/article/Netskope-Service-Frankfurt-Germany-FR4-and-Amsterdam-Netherlands-AM2-Service-Degradation---August-19th-2026

Services Affected: CASB API Data Protection, Core Services, Incident Management System, Management Console WebUI

Data Centers Affected: AM2, FR4

Incident Start Time: Aug 19, 23:40 UTC

Incident End Time: Aug 20, 01:30 UTC

Status: resolved

Root Cause: We are investigating a service impacting incident at the AM2, FR4 datacenter(s) for the following service(s) Core Services, Incident Management System, Management Console WebUI. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

Problem Statement: We are investigating a service impacting incident at the AM2, SJC1 datacenter(s) for the following service(s) Advanced Analytics, SaaS Security Posture Management. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

Additional Details: https://support.netskope.com/s/article/Netskope-Service-WebUI-Errors-and-Performance-Degradation-in-SJC1-and-AM2-MPs-for-NAA-AICC-and-SSPM-services---August-17-2026

Services Affected: Advanced Analytics, SaaS Security Posture Management

Data Centers Affected: AM2, SJC1

Incident Start Time: Aug 17, 07:41 UTC

Incident End Time: Aug 17, 08:49 UTC

Status: resolved

Root Cause: We are investigating a service impacting incident at the AM2, SJC1 datacenter(s) for the following service(s) Advanced Analytics, SaaS Security Posture Management. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

Problem Statement: We are investigating a service impacting incident at the PVG2 datacenter(s) for the following service(s) NPA Gateway, Private Access. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

Additional Details: https://support.netskope.com/s/article/Netskope-Service---PVG2-Service-Interruption---Netskope-Private-Access-NPA---August-17-2026

Services Affected: NPA Gateway, Private Access

Data Centers Affected: PVG2

Incident Start Time: Aug 17, 07:37 UTC

Incident End Time: Aug 17, 09:47 UTC

Status: resolved

Root Cause: We are investigating a service impacting incident at the PVG2 datacenter(s) for the following service(s) NPA Gateway, Private Access. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

Problem Statement: We are investigating a service impacting incident at the SIN2 datacenter(s) for the following service(s) Incident Management System. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

Additional Details: https://support.netskope.com/s/article/Netskope-Service---Incident-Management-and-DLP-service---SIN2-Singapore---August-15th-2026

Services Affected: Incident Management System

Data Centers Affected: SIN2

Incident Start Time: Aug 15, 13:23 UTC

Incident End Time: Aug 15, 14:20 UTC

Status: resolved

Root Cause: We are investigating a service impacting incident at the SIN2 datacenter(s) for the following service(s) Incident Management System. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

Problem Statement: We are investigating a service impacting incident at the All DPs datacenter(s) for the following service(s) Netskope Client. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

Additional Details: https://support.netskope.com/s/article/Netskope-Service-Android-R140-Connectivity-Service-Interruption-All-Data-Planes---August-14-2026

Services Affected: Netskope Client

Data Centers Affected: All DPs

Incident Start Time: Aug 14, 02:29 UTC

Incident End Time: Aug 14, 12:56 UTC

Status: resolved

Root Cause: We are investigating a service impacting incident at the All DPs datacenter(s) for the following service(s) Netskope Client. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.