Problem Statement: We are investigating a service impacting incident at the DFW3 datacenter(s) for the following service(s) Incident Management System. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

Additional Details: https://support.netskope.com/s/article/Netskope-Service-Forensic-Data-Loss-in-Dallas-Texas-United-States-DFW3--July-1-2026

Services Affected: Incident Management System

Data Centers Affected: DFW3

Incident Start Time: Jul 01, 01:47 UTC

Incident End Time: Jul 01, 02:20 UTC

Status: resolved

Root Cause: We are investigating a service impacting incident at the DFW3 datacenter(s) for the following service(s) Incident Management System. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

Problem Statement: We are investigating a service impacting incident at the SJC1 datacenter(s) for the following service(s) Management Console WebUI. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

Additional Details: https://support.netskope.com/s/article/Netskope-Service-Connectivity-Issues-and-WebUI-Errors-in-San-Jose-California-United-States-SJC1---July-1-2026

Services Affected: Management Console WebUI

Data Centers Affected: SJC1

Incident Start Time: Jul 01, 00:30 UTC

Incident End Time: Jul 01, 01:50 UTC

Status: resolved

Root Cause: We are investigating a service impacting incident at the SJC1 datacenter(s) for the following service(s) Management Console WebUI. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

Problem Statement: We are investigating a service impacting incident at the BOS1, DEN1 datacenter(s) for the following service(s) Incident Management System. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

Additional Details: https://support.netskope.com/s/article/Netskope-Service-Boston-and-Denver-United-States-BOS1-DEN1-Forensic-Data-Loss--June30th-2026

Services Affected: Incident Management System

Data Centers Affected: BOS1, DEN1

Incident Start Time: Jun 30, 23:53 UTC

Incident End Time: Jul 01, 01:41 UTC

Status: resolved

Root Cause: We are investigating a service impacting incident at the BOS1, DEN1 datacenter(s) for the following service(s) Incident Management System. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

Problem Statement: We are investigating a service impacting incident at the BOM1, BOM2, CCU1, DEL1, DEL2, HYD1, MAA1, MAA2 datacenter(s) for the following service(s) GRE, IPSEC, NPA Gateway, Secure Web Gateway. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

Additional Details: https://support.netskope.com/s/article/Netskope-Service-Multiple-Point-of-Presence-PoP-Service-Degradation-in-India---June-26-2026

Services Affected: Management Console WebUI, GRE, IPSEC, NPA Gateway, Secure Web Gateway

Data Centers Affected: BOM1, BOM2, CCU1, DEL1, DEL2, HYD1, MAA1, MAA2

Incident Start Time: Jun 26, 10:40 UTC

Incident End Time: Jun 30, 05:00 UTC

Status: resolved

Root Cause: We are investigating a service impacting incident at the BOM1, BOM2, CCU1, DEL1, DEL2, HYD1, MAA1, MAA2 datacenter(s) for the following service(s) GRE, IPSEC, NPA Gateway, Secure Web Gateway. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

Problem Statement: We are investigating a service impacting incident at the SIN2, SJC1 datacenter(s) for the following service(s) Management Console WebUI. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

Additional Details: https://support.netskope.com/s/article/Netskope-Service-Performance-Degradation-Issues-in-Singapore-SIN2-and-San-Jose-California-United-States-SJC1---June-26-2026

Services Affected: Management Console WebUI

Data Centers Affected: SIN2, SJC1

Incident Start Time: Jun 26, 06:18 UTC

Incident End Time: Jun 30, 05:00 UTC

Status: resolved

Root Cause: We are investigating a service impacting incident at the SIN2, SJC1 datacenter(s) for the following service(s) Management Console WebUI. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.