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US Platform 1: High Lag on Data Sync Service [IM-12802]

Summary

Status: investigating Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 1 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available. Dynamic tag evaluation may also be affected by this. Further updates will be shared as they become available.
Ongoing8/4/2026, 11:06 AM EDT<1mminor
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Related Qualys incidents

More recent public incidents for this vendor.

  • PCI Platform: Some PCI Scan Finished with "No Host Alive" Status in PCI accounts (IM-12799)
  • EU Platform 2: High Lag on Data Sync Service [IM-12790]
  • US Platforms 1 and 2: Slowness Observed in Unified Dashboard (IM-12794)
  • US Platform 1: High Lag on Data Sync Service [IM-12791]
  • PCI Platform: PCI scans are reported as failed in PCI accounts (IM-12792)

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