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Palo Alto

Prisma Access : Sporadic Autoscaling failures

Summary

Status: investigating

Status: Investigating

Severity: Degraded

Locations: Ashburn, Auckland, Barcelona, Bogota, Brasilia, Brisbane, Calgary, Cape Town, Chennai, Chia, Chicago, Colombo, Dallas, Denver, Dubai, Dublin, Eemshaven, Frankfurt, Guadalajara, Hamburg, Hong Kong, Hyderabad, Islamabad, Jeddah, Jerusalem, Johannesburg, Karachi, Lagos, Lahore, Lima, London, Los Angeles, Madrid, Manama, Marseille, Melbourne, Mexico City, Miami, Moncks Corner, Monterrey, Moscow, Mumbai, Munich, New Delhi, New York City, Osaka, Paris, Perth, Phoenix, Port Moresby, Prague, Quebec, Rio de Janeiro, Riyadh, Rotterdam, Saint Petersburg, Salt Lake City, San Francisco, San Jose, Sao Paulo, Seoul, Singapore, Sydney, The Dalles, Tokyo, Toronto

Impact:

We are currently investigating sporadic instances of autoscaling failures.


Impact: Customers may experience increased latencies or temporary application service degradation during peak load periods.


Our engineering and SRE teams are actively engaged and troubleshooting the issue. Further updates will be provided as soon as new information is available.

Workaround:

Workaround: If you have multi-region deployments, we recommend routing traffic or connecting to secondary regions while we work on a fix.


An incident has been identified. We are actively investigating to restore services.

Ongoing8/24/2026, 1:07 PM EDT<1mminor
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  • Cortex XDR/XSIAM/CLOUD - Sporadic third-party log collection performance in the US region
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