Public incident details from vendor status feeds, with timeline context and related events.
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ActiveSummary
Status: Investigating
Severity: Degraded
Locations: Oregon, The Dalles
Impact:
We are investigating an active service degradation affecting users in the US North West and Canada West regions. The incident began on August 20, 2026, at approximately 08:40 PDT.
Our engineering team is engaged with our underlying cloud provider to isolate the root cause and restore normal performance.
Temporary Workarounds:
Mobile Users: If you are experiencing elevated latency or connection drops, please manually route/connect to the nearest adjacent region.
Remote Networks / Service Connections: Traffic configured with enabled secondary tunnels will automatically fail over outside the affected regions.
We will provide another update as soon as more information becomes available.
Workaround:
Mobile Users: If you are experiencing elevated latency or connection drops, please manually route/connect to the nearest adjacent region.
Remote Networks / Service Connections: Traffic configured with enabled secondary tunnels will automatically fail over outside the affected regions.
An incident has been identified. We are actively investigating to restore services.
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