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Palo Alto incidents
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Status: Investigating
Severity: Degraded
Locations: Oregon, The Dalles
Impact:
We are investigating an active service degradation affecting users in the US North West and Canada West regions. The incident began on August 20, 2026, at approximately 08:40 PDT.
Our engineering team is engaged with our underlying cloud provider to isolate the root cause and restore normal performance.
Temporary Workarounds:
Mobile Users: If you are experiencing elevated latency or connection drops, please manually route/connect to the nearest adjacent region.
Remote Networks / Service Connections: Traffic configured with enabled secondary tunnels will automatically fail over outside the affected regions.
We will provide another update as soon as more information becomes available.
Workaround:
Mobile Users: If you are experiencing elevated latency or connection drops, please manually route/connect to the nearest adjacent region.
Remote Networks / Service Connections: Traffic configured with enabled secondary tunnels will automatically fail over outside the affected regions.
An incident has been identified. We are actively investigating to restore services.
Status: Investigating
Severity: Degraded
Locations: Oregon, The Dalles
Impact:
We are investigating an active service degradation affecting users in the US North West and Canada West regions. The incident began on August 20, 2026, at approximately 08:40 PDT.
Our engineering team is engaged with our underlying cloud provider to isolate the root cause and restore normal performance.
Temporary Workarounds:
Mobile Users: If you are experiencing elevated latency or connection drops, please manually route/connect to the nearest adjacent region.
Remote Networks / Service Connections: Traffic configured with enabled secondary tunnels will automatically fail over outside the affected regions.
We will provide another update as soon as more information becomes available.
Workaround:
Mobile Users: If you are experiencing elevated latency or connection drops, please manually route/connect to the nearest adjacent region.
Remote Networks / Service Connections: Traffic configured with enabled secondary tunnels will automatically fail over outside the affected regions.
An incident has been identified. We are actively investigating to restore services.
Status: Investigating
Severity: Degraded
Locations: Calgary, The Dalles
Impact:
We are investigating an active service degradation affecting users in the US North West and Canada West regions. The incident began on August 20, 2026, at approximately 08:40 PDT.
Our engineering team is engaged with our underlying cloud provider to isolate the root cause and restore normal performance.
Temporary Workarounds:
Mobile Users: If you are experiencing elevated latency or connection drops, please manually route/connect to the nearest adjacent region.
Remote Networks / Service Connections: Traffic configured with enabled secondary tunnels will automatically fail over outside the affected regions.
We will provide another update as soon as more information becomes available.
Workaround:
Mobile Users: If you are experiencing elevated latency or connection drops, please manually route/connect to the nearest adjacent region.
Remote Networks / Service Connections: Traffic configured with enabled secondary tunnels will automatically fail over outside the affected regions.
An incident has been identified. We are actively investigating to restore services.
Status: Investigating
Severity: Disruption
Locations: Council Bluffs
Impact:
Disruption to log forwarding in Strata Logging Service
Workaround:
None
An incident has been identified. We are actively investigating to restore services.
Status: Investigating
Severity: Disruption
Locations: Council Bluffs, Doha, Frankfurt, London, Montreal, Singapore, Sydney, Tokyo
Impact:
Some customers using both SASE and NGFW may temporarily experience limited management capabilities for their NGFW within Strata Cloud Manager. This does not impact underlying NGFW functionality or security operations. Our team is aware of the situation and is actively working toward a resolution
Workaround:
None
Some customers using both SASE and NGFW may temporarily experience limited management capabilities for their NGFW within Strata Cloud Manager. This does not impact underlying NGFW functionality or security operations. Our team is aware of the situation and is actively working toward a resolution
Status: Monitoring
Severity: Degraded
Locations: Council Bluffs
Impact:
Intermittent log delay on Log Viewer and Dashboards. This does not impact all customers.
Workaround:
NA
A fix has been implemented. We are actively monitoring to ensure full restoration of services.
Status: Investigating
Severity: Degraded
Locations: Ashburn, The Dalles
Impact:
Prisma Access Engineering has identified new customer onboarding failure for below locations:
Australia South, Brazil Southeast, Canada Central, Canada East, Colombia Central, France North, France South East, India South Central, Israel Central, Japan Central, Japan South, Mexico Northeast, Saudi Arabia, Saudi Arabia West, South Korea, Sweden, Switzerland, UK, UK West, United Arab Emirates, US East, US Midwest, US West, US West Central.
Currently no workaround exists and teams are actively working on resolution.
Workaround:
NA
An incident has been identified. We are actively investigating to restore services.
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