Aug 2, 03:00 UTC
Resolved -

Status: Resolved

Severity: Disruption

Locations: Council Bluffs

Impact:

Hub Services seeing outage to IT License API endpoint

license.api.paloaltonetworks.com

Workaround:

None. HUB, IT and GNS Team are engaged

The incident has been resolved and HUB services are operational.

Aug 2, 02:56 UTC
Monitoring -

Status: Monitoring

Severity: Disruption

Locations: Council Bluffs

Impact:

Hub Services seeing outage to IT License API endpoint

license.api.paloaltonetworks.com

Workaround:

None. HUB, IT and GNS Team are engaged

A fix has been implemented. We are actively monitoring to ensure full restoration of services.

Aug 2, 02:29 UTC
Investigating -

Status: Investigating

Severity: Disruption

Locations: Council Bluffs

Impact:

Hub Services seeing outage to IT License API endpoint

license.api.paloaltonetworks.com

Workaround:

None. HUB, IT and GNS Team are engaged

An incident has been identified. We are actively investigating to restore services.

Aug 1, 09:34 UTC
Completed -

Update: Status changed to Completed.

Status: Completed

Scheduled Window: August 01, 2026, 07:30 - 09:30 (UTC)

Locations: Ashburn, Auckland, Barcelona, Bogota, Brasilia, Brisbane, Calgary, Cape Town, Chennai, Chia, Chicago, Colombo, Dallas, Denver, Dubai, Dublin, Eemshaven, Frankfurt, Guadalajara, Hamburg, Hong Kong, Hyderabad, Islamabad, Jeddah, Jerusalem, Johannesburg, Karachi, Lagos, Lahore, Lima, London, Los Angeles, Madrid, Manama, Marseille, Melbourne, Mexico City, Miami, Moncks Corner, Monterrey, Moscow, Mumbai, Munich, New Delhi, New York City, Osaka, Paris, Perth, Phoenix, Port Moresby, Prague, Quebec, Rio de Janeiro, Riyadh, Rotterdam, Saint Petersburg, Salt Lake City, San Francisco, San Jose, Sao Paulo, Seoul, Singapore, Sydney, The Dalles, Tokyo, Toronto

Impact:

Scheduled maintenance activity for Remote Browser Isolation Management Plane on Saturday 1st August 2026 for Prisma Access Commercial environments.

Remote Browser Isolation team will be performing a scheduled maintenance on the infrastructure. Customers using RBI service might witness intermittent performance degradation during this maintenance window.

When: Saturday 1st August 2026, from 7.30 AM UTC to 9.30 AM UTC.

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Thank you for your patience.

Aug 1, 07:34 UTC
In progress -

Update: Status changed to In Progress.

Status: In Progress

Scheduled Window: August 01, 2026, 07:30 - 09:30 (UTC)

Locations: Ashburn, Auckland, Barcelona, Bogota, Brasilia, Brisbane, Calgary, Cape Town, Chennai, Chia, Chicago, Colombo, Dallas, Denver, Dubai, Dublin, Eemshaven, Frankfurt, Guadalajara, Hamburg, Hong Kong, Hyderabad, Islamabad, Jeddah, Jerusalem, Johannesburg, Karachi, Lagos, Lahore, Lima, London, Los Angeles, Madrid, Manama, Marseille, Melbourne, Mexico City, Miami, Moncks Corner, Monterrey, Moscow, Mumbai, Munich, New Delhi, New York City, Osaka, Paris, Perth, Phoenix, Port Moresby, Prague, Quebec, Rio de Janeiro, Riyadh, Rotterdam, Saint Petersburg, Salt Lake City, San Francisco, San Jose, Sao Paulo, Seoul, Singapore, Sydney, The Dalles, Tokyo, Toronto

Impact:

Scheduled maintenance activity for Remote Browser Isolation Management Plane on Saturday 1st August 2026 for Prisma Access Commercial environments.

Remote Browser Isolation team will be performing a scheduled maintenance on the infrastructure. Customers using RBI service might witness intermittent performance degradation during this maintenance window.

When: Saturday 1st August 2026, from 7.30 AM UTC to 9.30 AM UTC.

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Aug 1, 02:38 UTC
Scheduled -

Status: Scheduled

Scheduled Window: August 01, 2026, 07:30 - 09:30 (UTC)

Locations: Ashburn, Auckland, Barcelona, Bogota, Brasilia, Brisbane, Calgary, Cape Town, Chennai, Chia, Chicago, Colombo, Dallas, Denver, Dubai, Dublin, Eemshaven, Frankfurt, Guadalajara, Hamburg, Hong Kong, Hyderabad, Islamabad, Jeddah, Jerusalem, Johannesburg, Karachi, Lagos, Lahore, Lima, London, Los Angeles, Madrid, Manama, Marseille, Melbourne, Mexico City, Miami, Moncks Corner, Monterrey, Moscow, Mumbai, Munich, New Delhi, New York City, Osaka, Paris, Perth, Phoenix, Port Moresby, Prague, Quebec, Rio de Janeiro, Riyadh, Rotterdam, Saint Petersburg, Salt Lake City, San Francisco, San Jose, Sao Paulo, Seoul, Singapore, Sydney, The Dalles, Tokyo, Toronto

Impact:

Scheduled maintenance activity for Remote Browser Isolation Management Plane on Saturday 1st August 2026 for Prisma Access Commercial environments.

Remote Browser Isolation team will be performing a scheduled maintenance on the infrastructure. Customers using RBI service might witness intermittent performance degradation during this maintenance window.

When: Saturday 1st August 2026, from 7.30 AM UTC to 9.30 AM UTC.

We will provide updates when maintenance begins.

Jul 30, 17:57 UTC
Resolved -

Status: Resolved

Severity: Degraded

Locations: Doha, Riyadh, Tel Aviv

Impact:

Email notifications temporarily degraded

Workaround:

N/A

The incident has been fully resolved and all services are operational.

Jul 9, 04:27 UTC
Update -

Update: Changes to Locations

Status: Investigating

Severity: Degraded

Locations: Doha, Riyadh, Tel Aviv

Impact:

Email notifications temporarily degraded

Workaround:

N/A

We are actively investigating to restore services.

Jun 17, 23:09 UTC
Investigating -

Status: Investigating

Severity: Degraded

Locations: Tel Aviv

Impact:

Email notifications temporarily degraded

Workaround:

N/A

We are actively investigating to restore services.

Jul 30, 17:56 UTC
Resolved -

Status: Resolved

Severity: Degraded

Locations: Johannesburg

Impact:

Email notifications temporarily degraded

Workaround:

N/A

The incident has been fully resolved and all services are operational.

Jun 17, 23:12 UTC
Investigating -

Status: Investigating

Severity: Degraded

Locations: Johannesburg

Impact:

Email notifications temporarily degraded

Workaround:

N/A

We are actively investigating to restore services.

Jul 30, 17:55 UTC
Resolved -

Status: Resolved

Severity: Degraded

Locations: Council Bluffs, Montreal

Impact:

Email notifications are temporarily degraded

Workaround:

N/A

The incident has been fully resolved and all services are operational.

Jul 9, 04:03 UTC
Update -

Update: Changes to Locations

Status: Investigating

Severity: Degraded

Locations: Council Bluffs, Montreal

Impact:

Email notifications are temporarily degraded

Workaround:

N/A

We are actively investigating to restore services.

Jun 17, 22:49 UTC
Investigating -

Status: Investigating

Severity: Degraded

Locations: Council Bluffs

Impact:

Email notifications are temporarily degraded

Workaround:

N/A

We are actively investigating to restore services.

Jul 30, 17:55 UTC
Resolved -

Status: Resolved

Severity: Degraded

Locations: Berlin, Eemshaven, Frankfurt, London, Madrid, Milan, Paris, Warsaw, Zurich

Impact:

Email notifications temporarily degraded

Workaround:

N/A

The incident has been fully resolved and all services are operational.

Jul 9, 04:13 UTC
Update -

Update: Changes to Locations

Status: Investigating

Severity: Degraded

Locations: Berlin, Eemshaven, Frankfurt, London, Madrid, Milan, Paris, Warsaw, Zurich

Impact:

Email notifications temporarily degraded

Workaround:

N/A

We are actively investigating to restore services.

Jun 17, 22:53 UTC
Investigating -

Status: Investigating

Severity: Degraded

Locations: Eemshaven

Impact:

Email notifications temporarily degraded

Workaround:

N/A

We are actively investigating to restore services.

Jul 30, 17:55 UTC
Resolved -

Status: Resolved

Severity: Degraded

Locations: Hong Kong, Jakarta, Mumbai, Osaka, Seoul, Singapore, Sydney, Taipei, Tokyo

Impact:

Email notifications temporarily degraded

Workaround:

N/A

The incident has been fully resolved and all services are operational.

Jul 9, 04:22 UTC
Update -

Update: Changes to Locations

Status: Investigating

Severity: Degraded

Locations: Hong Kong, Jakarta, Mumbai, Osaka, Seoul, Singapore, Sydney, Taipei, Tokyo

Impact:

Email notifications temporarily degraded

Workaround:

N/A

We are actively investigating to restore services.

Jun 17, 22:53 UTC
Investigating -

Status: Investigating

Severity: Degraded

Locations: Sydney

Impact:

Email notifications temporarily degraded

Workaround:

N/A

We are actively investigating to restore services.

Jul 30, 15:46 UTC
Monitoring -

Status: Monitoring

Severity: Degraded

Locations: Ashburn, Auckland, Bogota, Brasilia, Brisbane, Calgary, Chennai, Chia, Chicago, Colombo, Dallas, Denver, Dubai, Guadalajara, Hong Kong, Hyderabad, Islamabad, Jeddah, Jerusalem, Karachi, Lahore, Lima, Los Angeles, Manama, Melbourne, Mexico City, Miami, Moncks Corner, Monterrey, Mumbai, New Delhi, New York City, Osaka, Perth, Phoenix, Port Moresby, Quebec, Rio de Janeiro, Riyadh, Salt Lake City, San Francisco, San Jose, Sao Paulo, Seoul, Singapore, Sydney, The Dalles, Tokyo, Toronto

Impact:

The Issue has been mitigated by rolling back to the previously stable GP iOS version repackaged as 6.3.4.

Workaround:

Workaround Steps

Evaluate Disabling Multi-Portal (For IT Administrators — Optional)

Action: If your environment utilizes Multi-Portal configurations, assess whether your business operations can temporarily run without this feature enabled. If feasible for your organization, temporarily disable the Multi-Portal setting on the GlobalProtect Portal/Gateway configuration.

Note: Do not disable Multi-Portal if doing so disrupts other critical business workflows dependent on this configuration.

Result: For organizations where this change is permissible, disabling Multi-Portal has successfully restored connectivity for users on iOS 26.6 without requiring individual end-user intervention.

For non multi portal customers, the engineering team is working on a releasing a hotfix

The Issue has been mitigated by rolling back to the previously stable GP iOS version repackaged as 6.3.4.

Jul 29, 14:33 UTC
Investigating -

Status: Investigating

Severity: Degraded

Locations: Ashburn, Auckland, Bogota, Brasilia, Brisbane, Calgary, Chennai, Chia, Chicago, Colombo, Dallas, Denver, Dubai, Guadalajara, Hong Kong, Hyderabad, Islamabad, Jeddah, Jerusalem, Karachi, Lahore, Lima, Los Angeles, Manama, Melbourne, Mexico City, Miami, Moncks Corner, Monterrey, Mumbai, New Delhi, New York City, Osaka, Perth, Phoenix, Port Moresby, Quebec, Rio de Janeiro, Riyadh, Salt Lake City, San Francisco, San Jose, Sao Paulo, Seoul, Singapore, Sydney, The Dalles, Tokyo, Toronto

Impact:

We are actively investigating an issue where users running iOS version 26.6 with GlobalProtect App version 6.3.3-18 are unable to establish a secure VPN connection. This is impacting the upgraded users' access to corporate networks and internal resources following a recent software update that was being slow rolled (now paused).

Observed Symptoms:

Affected users on iOS 26.6 / GP 6.3.3-18 may experience:

• Authentication Failures & Connection Timeouts: Inability to authenticate or connect to the GlobalProtect portal and gateways.

The Prisma Access Engineering team are actively working on this. The engineering team will share periodic status updates as new information becomes available or as significant milestones are reached

Workaround:

Workaround Steps

Evaluate Disabling Multi-Portal (For IT Administrators — Optional)

Action: If your environment utilizes Multi-Portal configurations, assess whether your business operations can temporarily run without this feature enabled. If feasible for your organization, temporarily disable the Multi-Portal setting on the GlobalProtect Portal/Gateway configuration.

Note: Do not disable Multi-Portal if doing so disrupts other critical business workflows dependent on this configuration.

Result: For organizations where this change is permissible, disabling Multi-Portal has successfully restored connectivity for users on iOS 26.6 without requiring individual end-user intervention.

For non multi portal customers, the engineering team is working on a releasing a hotfix

An incident has been identified. We are actively investigating to restore services.

Jul 29, 20:20 UTC
Resolved -

Status: Resolved

Severity: Degraded

Locations: Ashburn, Frankfurt

Impact:

We are currently investigating an issue where certificate requests are taking longer than usual to complete.

Workaround:

None

The incident has been fully resolved and all services are operational.

Jul 29, 19:04 UTC
Investigating -

Status: Investigating

Severity: Degraded

Locations: Ashburn, Frankfurt

Impact:

We are currently investigating an issue where certificate requests are taking longer than usual to complete.

Workaround:

None

An incident has been identified. We are actively investigating to restore services.

Jul 28, 22:23 UTC
Resolved -

Status: Resolved

Severity: Degraded

Locations: Warsaw

Impact:

Command Center - dashboards are currently impacted. It might show empty data.

Workaround:

None

The incident has been fully resolved and all services are operational.

Jul 28, 19:24 UTC
Update -

Update: Changes to Impact

Status: Investigating

Severity: Degraded

Locations: Warsaw

Impact:

Command Center - dashboards are currently impacted. It might show empty data.

Workaround:

None

An incident has been identified. We are actively investigating to restore services.

Jul 28, 19:13 UTC
Investigating -

Status: Investigating

Severity: Degraded

Locations: Warsaw

Impact:

Command Center - dashboards are currently impacted. It might show empty data for small time filters.

Workaround:

None

An incident has been identified. We are actively investigating to restore services.

Jul 25, 13:41 UTC
Resolved -

Status: Resolved

Severity: Degraded

Locations: Ashburn, The Dalles

Impact:

We are actively investigating the issue and next updated will be posted at 13:00 UTC.

Workaround:

NA

The incident has been fully resolved and all services are operational.

Jul 25, 09:13 UTC
Update -

Update: Changes to Impact

Status: Investigating

Severity: Degraded

Locations: Ashburn, The Dalles

Impact:

We are actively investigating the issue and next updated will be posted at 13:00 UTC.

Workaround:

NA

An incident has been identified. We are actively investigating to restore services.

Jul 25, 04:38 UTC
Investigating -

Status: Investigating

Severity: Degraded

Locations: Ashburn, The Dalles

Impact:

Prisma Access engineering team has identified failures with new onboarding, autoscaling and any scheduled dataplane upgrade, we are actively working on the issue and stay tuned for updates.

Workaround:

NA

An incident has been identified. We are actively investigating to restore services.

Jul 25, 06:04 UTC
Completed -

Update: Status changed to Completed.

Status: Completed

Scheduled Window: July 24, 2026, 22:00 - July 25, 2026, 06:00 (UTC)

Locations: Ashburn, Dallas, Denver, Eemshaven, Frankfurt, London, Los Angeles, Moncks Corner, Mumbai, Oregon, Osaka, Quebec, Salt Lake City, Sao Paulo, Singapore, Sydney, The Dalles, Tokyo, Virginia

Impact:

Prisma Access Scheduled Infrastructure Maintenance for Fedramp Moderate. No commits will be able to be performed during this time

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Thank you for your patience.

Jul 24, 22:04 UTC
In progress -

Update: Status changed to In Progress.

Status: In Progress

Scheduled Window: July 24, 2026, 22:00 - July 25, 2026, 06:00 (UTC)

Locations: Ashburn, Dallas, Denver, Eemshaven, Frankfurt, London, Los Angeles, Moncks Corner, Mumbai, Oregon, Osaka, Quebec, Salt Lake City, Sao Paulo, Singapore, Sydney, The Dalles, Tokyo, Virginia

Impact:

Prisma Access Scheduled Infrastructure Maintenance for Fedramp Moderate. No commits will be able to be performed during this time

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Jul 16, 15:30 UTC
Scheduled -

Status: Scheduled

Scheduled Window: July 24, 2026, 15:00 - 23:00 (America/Los_Angeles)

Locations: Ashburn, Dallas, Denver, Eemshaven, Frankfurt, London, Los Angeles, Moncks Corner, Mumbai, Oregon, Osaka, Quebec, Salt Lake City, Sao Paulo, Singapore, Sydney, The Dalles, Tokyo, Virginia

Impact:

Prisma Access Scheduled Infrastructure Maintenance for Fedramp Moderate. No commits will be able to be performed during this time

We will provide updates when maintenance begins.

Jul 25, 02:03 UTC
Completed -

Update: Status changed to Completed.

Status: Completed

Scheduled Window: July 24, 2026, 22:00 - July 25, 2026, 02:00 (UTC)

Locations: Ashburn, Dallas, Denver, Los Angeles, Moncks Corner, New York City, Oregon, San Francisco, The Dalles, Virginia

Impact:

Prisma Access Scheduled Infrastructure Maintenance for Fedramp High. No commit will be able to be performed during this time

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Thank you for your patience.

Jul 24, 22:04 UTC
In progress -

Update: Status changed to In Progress.

Status: In Progress

Scheduled Window: July 24, 2026, 22:00 - July 25, 2026, 02:00 (UTC)

Locations: Ashburn, Dallas, Denver, Los Angeles, Moncks Corner, New York City, Oregon, San Francisco, The Dalles, Virginia

Impact:

Prisma Access Scheduled Infrastructure Maintenance for Fedramp High. No commit will be able to be performed during this time

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Jul 22, 00:03 UTC
Scheduled -

Status: Scheduled

Scheduled Window: July 24, 2026, 15:00 - 19:00 (America/Los_Angeles)

Locations: Ashburn, Dallas, Denver, Los Angeles, Moncks Corner, New York City, Oregon, San Francisco, The Dalles, Virginia

Impact:

Prisma Access Scheduled Infrastructure Maintenance for Fedramp High. No commit will be able to be performed during this time

We will provide updates when maintenance begins.

Jul 25, 01:11 UTC
Resolved -

Status: Resolved

Severity: Degraded

Locations: Ashburn, Frankfurt, London, Singapore, Sydney, Toronto

Impact:

We are currently investigating an issue preventing the creation of new tenants on NGTS. Existing tenants and their functionality are unaffected and operating normally.

Workaround:

None

The incident has been fully resolved and all services are operational.

Jul 24, 16:22 UTC
Investigating -

Status: Investigating

Severity: Degraded

Locations: Ashburn, Frankfurt, London, Singapore, Sydney, Toronto

Impact:

We are currently investigating an issue preventing the creation of new tenants on NGTS. Existing tenants and their functionality are unaffected and operating normally.

Workaround:

None

An incident has been identified. We are actively investigating to restore services.

Jul 24, 23:04 UTC
Completed -

Update: Status changed to Completed.

Status: Completed

Scheduled Window: July 24, 2026, 21:00 - 23:00 (UTC)

Locations: Council Bluffs, Doha, Eemshaven, Frankfurt, Johannesburg, London, Madrid, Milan, Montreal, Mumbai, Paris, Riyadh, São Paulo, Warsaw, Zurich

Impact:

ct:

We have scheduled maintenance for Cloud Identity Engine in

Switzerland, Italy, Spain. France, Poland, Qatar ,Israel, Saudi Arabia , South Africa , India, Netherlands/Europe , US FedRAMP- IL2 , Germany , Assured Workload Germany, US, United Kingdom, Canada, US FedRamp- IL4 and Brazil.

May 08th , 2026 21:00 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Thank you for your patience.

Jul 24, 21:04 UTC
In progress -

Update: Status changed to In Progress.

Status: In Progress

Scheduled Window: July 24, 2026, 21:00 - 23:00 (UTC)

Locations: Council Bluffs, Doha, Eemshaven, Frankfurt, Johannesburg, London, Madrid, Milan, Montreal, Mumbai, Paris, Riyadh, São Paulo, Warsaw, Zurich

Impact:

ct:

We have scheduled maintenance for Cloud Identity Engine in

Switzerland, Italy, Spain. France, Poland, Qatar ,Israel, Saudi Arabia , South Africa , India, Netherlands/Europe , US FedRAMP- IL2 , Germany , Assured Workload Germany, US, United Kingdom, Canada, US FedRamp- IL4 and Brazil.

May 08th , 2026 21:00 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Jul 24, 05:29 UTC
Scheduled -

Status: Scheduled

Scheduled Window: July 24, 2026, 21:00 - 23:00 (UTC)

Locations: Council Bluffs, Doha, Eemshaven, Frankfurt, Johannesburg, London, Madrid, Milan, Montreal, Mumbai, Paris, Riyadh, São Paulo, Warsaw, Zurich

Impact:

ct:

We have scheduled maintenance for Cloud Identity Engine in

Switzerland, Italy, Spain. France, Poland, Qatar ,Israel, Saudi Arabia , South Africa , India, Netherlands/Europe , US FedRAMP- IL2 , Germany , Assured Workload Germany, US, United Kingdom, Canada, US FedRamp- IL4 and Brazil.

May 08th , 2026 21:00 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

We will provide updates when maintenance begins.

Jul 24, 19:04 UTC
Completed -

Update: Status changed to Completed.

Status: Completed

Scheduled Window: July 24, 2026, 17:00 - 19:00 (UTC)

Locations: Jakarta, Seoul, Singapore, Sydney, Taipei, Tokyo

Impact:

We have scheduled maintenance for Cloud Identity Engine in Taiwan, South Korea, Indonesia, Singapore , Japan  and Australia

July 24th, 2026 17:00 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Thank you for your patience.

Jul 24, 17:03 UTC
In progress -

Update: Status changed to In Progress.

Status: In Progress

Scheduled Window: July 24, 2026, 17:00 - 19:00 (UTC)

Locations: Jakarta, Seoul, Singapore, Sydney, Taipei, Tokyo

Impact:

We have scheduled maintenance for Cloud Identity Engine in Taiwan, South Korea, Indonesia, Singapore , Japan  and Australia

July 24th, 2026 17:00 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Jul 24, 05:29 UTC
Scheduled -

Status: Scheduled

Scheduled Window: July 24, 2026, 17:00 - 19:00 (UTC)

Locations: Jakarta, Seoul, Singapore, Sydney, Taipei, Tokyo

Impact:

We have scheduled maintenance for Cloud Identity Engine in Taiwan, South Korea, Indonesia, Singapore , Japan  and Australia

July 24th, 2026 17:00 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

We will provide updates when maintenance begins.

Jul 24, 16:54 UTC
Resolved -

Status: Resolved

Severity: Degraded

Locations: Council Bluffs

Impact:

Customers may experience delays when viewing their firewall logs and dashboards. We are investigating the issue

Workaround:

NA

The incident has been fully resolved and all services are operational.

Jul 22, 16:24 UTC
Monitoring -

Status: Monitoring

Severity: Degraded

Locations: Council Bluffs

Impact:

Customers may experience delays when viewing their firewall logs and dashboards. We are investigating the issue

Workaround:

NA

A fix has been implemented. We are actively monitoring to ensure full restoration of services.

Jul 21, 22:23 UTC
Update -

Update: Changes to Title, Impact

Status: Investigating

Severity: Degraded

Locations: Council Bluffs

Impact:

Customers may experience delays when viewing their firewall logs and dashboards. We are investigating the issue

Workaround:

NA

An incident has been identified. We are actively investigating to restore services.

Jul 21, 22:13 UTC
Investigating -

Status: Investigating

Severity: Degraded

Locations: Council Bluffs

Impact:

Customers may experience delays when viewing their firewall logs. We are investigating the issue

Workaround:

NA

An incident has been identified. We are actively investigating to restore services.

Jul 23, 22:08 UTC
Resolved -

Status: Resolved

Severity: Degraded

Locations: Council Bluffs

Impact:

Changes to profiles and subscriptions and onboarding are impacted during this time

Workaround:

N/A

The incident has been fully resolved and all services are operational.

Jul 23, 18:34 UTC
Monitoring -

Status: Monitoring

Severity: Degraded

Locations: Council Bluffs

Impact:

Changes to profiles and subscriptions and onboarding are impacted during this time

Workaround:

N/A

A fix has been implemented. We are actively monitoring to ensure full restoration of services.

Jul 23, 17:40 UTC
Investigating -

Status: Investigating

Severity: Degraded

Locations: Council Bluffs

Impact:

Changes to profiles and subscriptions and onboarding are impacted during this time

Workaround:

N/A

An incident has been identified. We are actively investigating to restore services.

Jul 22, 22:00 UTC
Resolved -

Status: Resolved

Severity: Degraded

Locations: Council Bluffs

Impact:

Customers may see degraded performance including viewing logs in Panorama.

Workaround:

N/A

The incident has been fully resolved and all services are operational.

Jul 21, 18:27 UTC
Investigating -

Status: Investigating

Severity: Degraded

Locations: Council Bluffs

Impact:

Customers may see degraded performance including viewing logs in Panorama.

Workaround:

N/A

Strata Logging Service is experiencing scalability issues in the US region. Customers may see degraded performance including viewing logs in Panorama. We are actively working with our cloud provider on a resolution.

Jul 22, 18:30 UTC
Resolved -

Status: Resolved

Severity: Degraded

Locations: Ashburn, Oregon, The Dalles, Virginia

Impact:

Prisma Access engineering has identified commit issues starting around 22nd Jul, 11 am EST

Workaround:

NA

The incident has been fully resolved and all services are operational.

Jul 22, 18:26 UTC
Monitoring -

Status: Monitoring

Severity: Degraded

Locations: Ashburn, Oregon, The Dalles, Virginia

Impact:

Prisma Access engineering has identified commit issues starting around 22nd Jul, 11 am EST

Workaround:

NA

A fix has been implemented. We are actively monitoring to ensure full restoration of services.

Jul 22, 17:50 UTC
Investigating -

Status: Investigating

Severity: Degraded

Locations: Ashburn, Oregon, The Dalles, Virginia

Impact:

Prisma Access engineering has identified commit issues starting around 22nd Jul, 11 am EST

Workaround:

NA

An incident with Prisma Access Commits has been identified. We are actively investigating to restore services.

Jul 21, 14:33 UTC
Resolved -

Status: Resolved

Severity: Disruption

Locations: Council Bluffs, Los Angeles, Montreal, Toronto

Impact:

Customers using Prisma Access Browser on some Windows devices are unable to receive Browser deployment (update) policy updates for browser versions 149 and above. This prevents the deployment of the latest browser versions as defined in organizational policies, leaving affected devices on outdated versions. The impact is scoped to Windows environments running browsers version {{149.10.2.53-150.49.4.125}}.

Workaround:

We are working to cleanup the policy for these devices remotely (no user interaction required) and update them to the latest version of the browser.

Immediate resolution is possible by updating manually as per our docs [https://docs.paloaltonetworks.com/prisma-access-browser/deployment/prisma-access-browser-update-mechanics#windows-deployment]

The incident has been fully resolved and all services are operational.

Jul 17, 13:56 UTC
Monitoring -

Status: Monitoring

Severity: Disruption

Locations: Council Bluffs, Los Angeles, Montreal, Toronto

Impact:

Customers using Prisma Access Browser on some Windows devices are unable to receive Browser deployment (update) policy updates for browser versions 149 and above. This prevents the deployment of the latest browser versions as defined in organizational policies, leaving affected devices on outdated versions. The impact is scoped to Windows environments running browsers version {{149.10.2.53-150.49.4.125}}.

Workaround:

We are working to cleanup the policy for these devices remotely (no user interaction required) and update them to the latest version of the browser.

Immediate resolution is possible by updating manually as per our docs [https://docs.paloaltonetworks.com/prisma-access-browser/deployment/prisma-access-browser-update-mechanics#windows-deployment]

A fix has been implemented. We are actively monitoring to ensure full restoration of services.

Jul 16, 18:39 UTC
Investigating -

Status: Investigating

Severity: Disruption

Locations: Council Bluffs, Los Angeles, Montreal, Toronto

Impact:

Customers using Prisma Access Browser on some Windows devices are unable to receive Browser deployment (update) policy updates for browser versions 149 and above. This prevents the deployment of the latest browser versions as defined in organizational policies, leaving affected devices on outdated versions. The impact is scoped to Windows environments running browsers version {{149.10.2.53-150.49.4.125}}.

Workaround:

We are working to cleanup the policy for these devices remotely (no user interaction required) and update them to the latest version of the browser.

Immediate resolution is possible by updating manually as per our docs [https://docs.paloaltonetworks.com/prisma-access-browser/deployment/prisma-access-browser-update-mechanics#windows-deployment]

Customers using Prisma Access Browser on some Windows devices are unable to receive Browser deployment (update) policy updates for browser versions 149 and above. This prevents the deployment of the latest browser versions as defined in organizational policies, leaving affected devices on outdated versions. The impact is scoped to Windows environments running browsers version 149.10.2.53-150.49.4.125.

Jul 18, 09:03 UTC
Completed -

Update: Status changed to Completed.

Status: Completed

Scheduled Window: July 18, 2026, 05:00 - 09:00 (UTC)

Locations: Oregon

Impact:

The Prisma SD-WAN AMER1 ( Hood ) (CloudGenix) upgrade is scheduled for Saturday, July 18th, 2026, from 05:00 to 09:00 UTC. During this time, UI and API access to the portal will be unavailable.

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Thank you for your patience.

Jul 18, 05:04 UTC
In progress -

Update: Status changed to In Progress.

Status: In Progress

Scheduled Window: July 18, 2026, 05:00 - 09:00 (UTC)

Locations: Oregon

Impact:

The Prisma SD-WAN AMER1 ( Hood ) (CloudGenix) upgrade is scheduled for Saturday, July 18th, 2026, from 05:00 to 09:00 UTC. During this time, UI and API access to the portal will be unavailable.

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Jun 15, 15:33 UTC
Scheduled -

Status: Scheduled

Scheduled Window: July 18, 2026, 05:00 - 09:00 (UTC)

Locations: Oregon

Impact:

The Prisma SD-WAN AMER1 ( Hood ) (CloudGenix) upgrade is scheduled for Saturday, July 18th, 2026, from 05:00 to 09:00 UTC. During this time, UI and API access to the portal will be unavailable.

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com

We will provide updates when maintenance begins.

Jul 18, 07:04 UTC
Completed -

Update: Status changed to Completed.

Status: Completed

Scheduled Window: July 17, 2026, 23:00 - July 18, 2026, 07:00 (UTC)

Locations: Ashburn, Bogota, Brasilia, Calgary, Chia, Chicago, Dallas, Denver, Guadalajara, Lima, Los Angeles, Mexico City, Miami, Moncks Corner, Monterrey, New York City, Phoenix, Quebec, Rio de Janeiro, Salt Lake City, San Francisco, San Jose, Sao Paulo, The Dalles, Toronto

Impact:

Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Thank you for your patience.

Jul 17, 23:04 UTC
In progress -

Update: Status changed to In Progress.

Status: In Progress

Scheduled Window: July 17, 2026, 23:00 - July 18, 2026, 07:00 (UTC)

Locations: Ashburn, Bogota, Brasilia, Calgary, Chia, Chicago, Dallas, Denver, Guadalajara, Lima, Los Angeles, Mexico City, Miami, Moncks Corner, Monterrey, New York City, Phoenix, Quebec, Rio de Janeiro, Salt Lake City, San Francisco, San Jose, Sao Paulo, The Dalles, Toronto

Impact:

Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Jul 1, 18:53 UTC
Scheduled -

Status: Scheduled

Scheduled Window: July 17, 2026, 16:00 - July 18, 2026, 00:00 (America/Los_Angeles)

Locations: Ashburn, Bogota, Brasilia, Calgary, Chia, Chicago, Dallas, Denver, Guadalajara, Lima, Los Angeles, Mexico City, Miami, Moncks Corner, Monterrey, New York City, Phoenix, Quebec, Rio de Janeiro, Salt Lake City, San Francisco, San Jose, Sao Paulo, The Dalles, Toronto

Impact:

Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.

Jul 18, 06:03 UTC
Completed -

Update: Status changed to Completed.

Status: Completed

Scheduled Window: July 17, 2026, 22:00 - July 18, 2026, 06:00 (UTC)

Locations: Ashburn, Dallas, Denver, Los Angeles, Moncks Corner, New York City, Oregon, San Francisco, The Dalles, Virginia

Impact:

Prisma Access Scheduled Infrastructure Maintenance for Fedramp High. No commit will be able to be performed during this time

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Thank you for your patience.

Jul 17, 22:04 UTC
In progress -

Update: Status changed to In Progress.

Status: In Progress

Scheduled Window: July 17, 2026, 22:00 - July 18, 2026, 06:00 (UTC)

Locations: Ashburn, Dallas, Denver, Los Angeles, Moncks Corner, New York City, Oregon, San Francisco, The Dalles, Virginia

Impact:

Prisma Access Scheduled Infrastructure Maintenance for Fedramp High. No commit will be able to be performed during this time

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Jul 16, 15:30 UTC
Scheduled -

Status: Scheduled

Scheduled Window: July 17, 2026, 15:00 - 23:00 (America/Los_Angeles)

Locations: Ashburn, Dallas, Denver, Los Angeles, Moncks Corner, New York City, Oregon, San Francisco, The Dalles, Virginia

Impact:

Prisma Access Scheduled Infrastructure Maintenance for Fedramp High. No commit will be able to be performed during this time

We will provide updates when maintenance begins.

Jul 18, 00:34 UTC
Completed -

Update: Status changed to Completed.

Status: Completed

Scheduled Window: July 17, 2026, 16:30 - July 18, 2026, 00:30 (UTC)

Locations: Beijing, Hong Kong, Ningxia

Impact:

Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Thank you for your patience.

Jul 17, 16:33 UTC
In progress -

Update: Status changed to In Progress.

Status: In Progress

Scheduled Window: July 17, 2026, 16:30 - July 18, 2026, 00:30 (UTC)

Locations: Beijing, Hong Kong, Ningxia

Impact:

Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Jul 1, 18:50 UTC
Scheduled -

Status: Scheduled

Scheduled Window: July 17, 2026, 16:30 - July 18, 2026, 00:30 (UTC)

Locations: Beijing, Hong Kong, Ningxia

Impact:

Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.