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Incident 6168024 - Service Impact to AM2, SJC2, SV5 Data Center.

Summary

Problem Statement: We are investigating a service impacting incident at the AM2, SJC2, SV5 datacenter(s) for the following service(s) Secure Web Gateway. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

Additional Details: https://support.netskope.com/s/article/Netskope-Service-HTTP-Header-Profile-Policy-Issues-in-San-Jose-CA-SJC2-and-Amsterdam-NL-AM2---August-10-2026

Services Affected: Secure Web Gateway

Data Centers Affected: AM2, BOM3, DFW3, FR4, FRA2, LON2, LON3, MEL2, RUH1, SIN2, SJC1, SJC2, SV5, ZUR2

Incident Start Time: Aug 10, 14:49 UTC

Status: monitoring

Root Cause: We are investigating a service impacting incident at the AM2, SJC2, SV5 datacenter(s) for the following service(s) Secure Web Gateway. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

impacting incident at the AM28/10/2026, 10:49 AM EDT<1mcritical
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