Aug 21, 18:59 UTC
Resolved - The network issue affecting Cisco Secure Access policy update processing in Johannesburg, South Africa has been resolved. New and updated policy changes are now applying as expected.

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Aug 21, 18:27 UTC
Identified - We have identified the issue and are applying mitigation. Existing policies remain active while recent policy changes may still be delayed.

Aug 21, 17:09 UTC
Investigating - We are investigating a network issue causing delays when creating or updating policies in Cisco Secure Access in Johannesburg, South Africa. Customers may experience longer than expected propagation times for recent policy changes. Existing policies remain active while new or updated policy changes may be delayed. Our engineering teams are working to restore normal policy update processing. We will provide another update as soon as more information is available.

Aug 21, 19:00 UTC
Resolved - The network issue affecting Cisco Umbrella policy update processing in Johannesburg, South Africa has been resolved. New and updated policy changes are now applying as expected.


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If you have any questions or need assistance, please contact our support team.

Aug 21, 18:59 UTC
Update - Mitigation is underway, and we are seeing improvement. We will continue monitoring progress and provide another update as needed.

Aug 21, 18:27 UTC
Identified - We have identified the issue and are applying mitigation. Existing policies remain active while recent policy changes may still be delayed.

Aug 21, 17:12 UTC
Update - We are continuing to investigate the issue. Existing policies remain active. However, new or updated policy changes may take longer than expected to apply.

Aug 21, 17:07 UTC
Investigating - We are investigating a network issue causing delays when creating or updating policies in Cisco Umbrella in Johannesburg, South Africa. Customers may experience longer than expected propagation times for recent policy changes. Existing policies remain active while new or updated policy changes may be delayed. Our engineering teams are working to restore normal policy update processing. We will provide another update as soon as more information is available.

Aug 21, 13:27 UTC
Resolved - Between 12:12 UTC and 13:15 UTC, customers may have experienced default document classification values for some files in the DSPM dashboard. All other DSPM functions remained fully operational throughout this period. The issue affecting document classification within the Data Security Posture Management (DSPM) service is now resolved.

Affected files will be updated automatically as soon as any activity on the file happens. No customer action is required.

We sincerely appreciate your patience and understanding.

Aug 20, 07:26 UTC
Resolved - The issue affecting incorrectly categorized DNS Tunneling VPN issue for some domains has been resolved.

All services are now operating normally.

We apologize for any inconvenience caused and thank you for your patience.

We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

Aug 20, 04:29 UTC
Monitoring - The team is actively monitoring the environment to validate service stability.

We will provide a update once the incident has been fully resolved.

Aug 20, 03:18 UTC
Investigating - We are investigating a potential issue with DNS service affecting customers connecting globally.

Some Domains may be incorrectly categorised as DNS Tunneling VPN.

Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.

Aug 19, 16:20 UTC
Resolved - The capacity condition affecting Europe (France) has been resolved. Cisco Secure Connect Remote Access client connections are operating normally.

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If you have any questions or need assistance, please contact our support team.

Aug 19, 07:49 UTC
Investigating - We are currently monitoring elevated capacity utilization at the Europe (France) data center. To maintain service quality, this location has been temporarily removed from rotation for new connections. Customers with existing connections will remain connected and can continue using the service without interruption. New connection attempts will be automatically redirected to the nearest available data center configured for your organization. Customers connecting using a location-specific address may receive a certificate warning. We recommend using the automatic selection address to ensure seamless connectivity.

Our engineering team will continue to monitor capacity throughout the day and will provide further updates as more information becomes available.

We sincerely appreciate your patience and understanding.

We're Here to Help
If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

Aug 20, 07:51 UTC
Resolved - The connectivity issue in the Palo Alto data center is now resolved. All services are restored and the site is back in rotation. We have confirmed that traffic flow is stable. Thank you for your patience.

Aug 20, 07:51 UTC
Update - We are continuing with the recovery work

Aug 18, 16:21 UTC
Update - Recovery work is ongoing with our infrastructure provider to restore the affected connectivity path. We will share a restoration ETA as soon as one is available.
We will provide further updates as more information becomes available.

Aug 17, 17:25 UTC
Update - Cisco has taken the affected Palo Alto site out of rotation to mitigate impact for Cisco Secure Connect and Umbrella traffic.
Customers whose traffic was routed through Palo Alto should be redirected to available sites. We are continuing to monitor traffic recovery while working with our infrastructure provider and will provide more information as it becomes available.

Aug 17, 16:13 UTC
Update - Cisco is actively working to mitigate the impact and restore traffic flow. We are continuing to investigate and will provide more information as it becomes available.

Aug 17, 16:11 UTC
Update - We are continuing to work on a fix for this issue.

Aug 17, 15:56 UTC
Identified - We have identified a connectivity issue affecting Cisco Secure Connect and Umbrella services in the Palo Alto data center.

Customers whose traffic is routed through Palo Alto may be unable to establish new tunnels or pass traffic through existing tunnels.

Cisco is actively implementing mitigation measures to restore service. We will provide further updates as more information becomes available.

Aug 19, 09:04 UTC
Resolved - All services in Frankfurt and previously affected sites are now fully restored. Connectivity and reporting are back to normal.

We sincerely appreciate your patience and understanding.

We're Here to Help
If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

Aug 18, 01:11 UTC
Update - We are still working with our infrastructure provider on the EU/Frankfurt site intermittent connectivity issue.

Customers with reporting data stored in the EU/Frankfurt data storage location may be unable to retrieve reporting data older than 30 days at this time.

We are continuing to monitor and will provide more information as it becomes available.

Aug 16, 15:58 UTC
Update - Amsterdam, Mumbai, Chennai, Cape Town, Milan, and Stockholm are back in rotation.
No customer action is required.

Aug 15, 16:31 UTC
Update - Cisco has taken the affected sites out of rotation: Frankfurt, Amsterdam, Mumbai, Chennai, Cape Town, Milan, and Stockholm.

Customers attempting to connect through these sites will be automatically redirected to other available sites. Customers that only have the affected sites provisioned are encouraged to provision additional sites to maintain connectivity.

We are continuing to monitor and will provide more information as it becomes available.

Aug 15, 14:48 UTC
Monitoring - We are continuing to monitor connectivity for the affected sites while awaiting further updates from our infrastructure provider.

Aug 15, 09:52 UTC
Investigating - We are currently investigating a connectivity issue originating from our infrastructure provider that may be affecting customers connecting through multiple data centers.

Customers connecting through the following locations may experience intermittent connectivity issues or degraded traffic performance:

Europe (Germany)
Europe (Milan)
Europe (Stockholm)
India (West)
India (South)
Africa (South Africa)

Our engineering team is actively working with our infrastructure provider to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.

We sincerely appreciate your patience and understanding.

We're Here to Help
If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

Aug 15, 05:12 UTC
Resolved - Traffic has been successfully redirected away from the affected data center, and all services have been stabilized as of 05:01 UTC.

Customers should now experience normal service performance. If your connection has not restored automatically, we kindly ask that you reconnect manually using Cisco Secure Client to be routed to a healthy location. Reporting services may take a few hours to fully catch up. During this time, some log and report data may appear delayed.

We sincerely appreciate your patience and understanding.

Aug 15, 03:59 UTC
Update - As part of our mitigation efforts, we are redirecting traffic from the affected data center to restore normal service for impacted customers.

During this activity, customers may experience a brief interruption to their session. If your connection does not restore automatically, we kindly ask that you reconnect manually using Cisco Secure Client to be routed to a healthy location.

We sincerely appreciate your patience and understanding.

Aug 15, 03:50 UTC
Update - We are continuing to investigate a network connectivity issue affecting customers connecting to the Europe (Germany) data center.

The specific impact for Secure Web Gateway (SWG) is delayed logging, but traffic is not impacted.

Thank you for your patience and understanding.

Aug 15, 03:23 UTC
Investigating - We are currently investigating a potential network connectivity issue affecting customers connecting to the Europe (Germany) data center. Customers may have experienced intermittent service disruption, including brief connection interruptions or degraded traffic performance.

Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available. Thank you for your patience and understanding.

We're Here to Help
If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.