Jul 2, 07:52 UTC
Resolved - The issue affecting Cisco Secure Access platform performance in the US-East region has been resolved as of 07:50 UTC.

All services are now operating normally, and security policies are being applied as expected.

We apologize for any inconvenience caused and thank you for your patience.

Jul 2, 07:17 UTC
Update - We are continuing to investigate reports of service performance issues affecting our Cisco Secure Access platform in the US-East region.

Jul 2, 06:15 UTC
Investigating - We are currently investigating reports of service performance issues affecting our Cisco Secure Access platform in the US-East region. Some users may notice that security policies are not being applied as expected.

Our engineering team is actively working to stabilize the environment and restore full service performance as quickly as possible.
We appreciate your patience and understanding as we work to improve your Cisco Secure Access experience.

Jun 30, 23:02 UTC
Resolved - We are providing a retroactive update for an issue that affected URL filtering policy enforcement for SWG customers in the China region.

Between 20:26 UTC and 22:10 UTC on June 30, 2026, customers using URL filtering policies in China may have experienced policy enforcement issues. During this time, attempts to access sites that should have been blocked or warned may not have triggered the expected policy action, including block or warn pages.

The issue affected both China data centers and has been mitigated. URL filtering policy enforcement has been restored, and our engineering teams continue to monitor service stability and investigate the underlying cause.

Thank you for your patience and understanding during this incident. If you continue to experience issues, please contact Cisco Customer Support.

Jun 30, 19:00 UTC
Resolved - The issue has been mitigated.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Jun 30, 18:37 UTC
Investigating - We are providing a retroactive update to clarify the customer impact timeline and affected services for this incident.

Between 16:18 UTC and 18:25 UTC on June 30, 2026, customers using Scanning and AV services in the US East DCV2 site may have experienced increased latency during file scanning and AV inspection.

The issue has been mitigated. Our engineering teams continue to monitor service stability and investigate the underlying cause. Updates and additional details will be provided as new information becomes available.

We appreciate your patience and understanding during this incident.

Jun 30, 16:32 UTC
Resolved - The issue affecting Secure Web Gateway (SWG) service for customers connecting to the Virginia data center has been resolved.

Service performance has been restored, and no further impact is expected.

We appreciate your patience and understanding during this incident.

Jun 30, 15:40 UTC
Investigating - We are investigating a potential issue with the Secure Web Gateway (SWG) service affecting customers connecting to the Virginia data center.

Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.