The Community hub brings social networking to your vendor workflow

We launched a Community hub at Account/community that ties together the social layer we have been building around vendor intelligence. Instead of scattering collaboration across incident comments, account settings, and one-off pages, the hub gives you one home for what is happening now, who you work with, and where to go next.

The hub opens on Active now: ongoing and monitoring incidents for vendors on your watchlist, with quick paths into live watch rooms, async group discussion, and the vendor incident page. A Collaborate panel links to your groups, the public group directory at /groups, the member network at Account/network, and Messages for direct chat with connections.

Member identity lives on public profiles at /members/{slug}. You control visibility from Profile with profilePublic, display name, industry, outbound links, and an optional public vendor watchlist. Follow is instant and asymmetric: follow someone to see their comments and group activity in your feed. Connect is mutual: send an invitation, accept or decline, and unlock private DMs plus your Connections list.

Groups are vendor-tagged communities for longer-running coordination. Create or join groups from Account/groups or browse discoverable communities at /groups. Post threads, react, and tie discussion back to incidents when you need async context that outlasts a live outage. Activity at Account/activity aggregates comments and group posts from people and communities you follow.

Messages at Account/chat are real-time DMs for accepted connections, with HTTP history and WebSocket delivery (SSE fallback). Social notifications stay in the in-app bell for follows, connection requests, group activity, and related events. We are not sending community email yet so transactional mail keeps priority on the current provider quota.

Community complements the vendor data you already use: scorecards, incidents, advisories, and watchlist alerts stay the source of truth. The hub adds peers, groups, and live rooms on top so teams can compare notes during active events without replacing official vendor status pages or your existing notification channels.