Incident status

Zscaler incident

Public incident details from vendor status feeds, with timeline context and related events.

All incidentsOverview

Incident spotlight

Active

Zscaler

China-region ZPA App Connector connectivity issue

Summary

Zscaler has identified an issue affecting ZPA App Connector connectivity in the China region, impacting services through the Shanghai and Beijing data centers. Affected customers may experience application access failures, including AC connection setup timeout or cannot connect to broker errors. If you're currently experiencing any traffic impacting issues please failover to your secondary DC or any other alternate DC. For more information, please refer to the following support article. 

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.
OngoingStatus section in your Zscaler customer support portal (CSP)8/20/2026, 7:36 AM EDT1h 51m +
View at Zscaler

Loading comments...

Related Zscaler incidents

More recent public incidents for this vendor.

  • ZPA connectivity issues in China region
  • Mexico City I and Mexico City II - Data Center Issue
  • Unexpected Changes to Data Matching and Aggregation Behavior
  • Login and UI Access Issue
  • Reporting and Logging - Audit Logs Issue

Monitor your vendor estate

Real-time incidents, advisories, and maintenance across the vendors you depend on.

Try for freeExplore Huntertech