Status: resolved There was a third-party incident which caused transaction authorization failures on the Latin American Acquiring (LatAM) platform for Mexico when processing through Prosa from 15:51 ET until 15:54 ET. The issue was resolved without intervention from Worldpay technical resources. Worldpay will continue to actively monitor the environment for stability.

Status: monitoring We are currently experiencing an increase in transaction failures on the Element Express platform. Technical resources are working to identify and resolve the issue. Traffic was moved to an alternate route to mitigate impact. We apologize for the inconvenience and consider this a matter of priority.

Status: resolved We have resolved the technical issue with Authorization & Payments on the eCommerce (VAP) platform. The system is now operating as expected. We apologise for any inconvenience this may have caused you or your customers.

Status: resolved A third-party caused an increase in Mastercard payout processing failures on the Worldwide Payment Gateway platform. Some payouts may have not processed as expected. The issue was resolved without intervention from Worldpay technical resources. Worldpay will continue to monitor the processing environment for stability.

Status: investigating A third-party issue is impacting Authorizations & Payments. There is an increase in failures for Electronic Benefit Transfer (EBT) and Women, Infants, and Children (WIC) transactions for multiple states on the Conduent network. Some EBT & WIC transactions may be declined. All Worldpay systems are operating normally. Worldpay will continue to actively monitor the environment for recovery.

Status: investigating We are aware of an issue caused an increase in transaction authorization failures on the Mastercard Debit network.

Status: resolved There was an increase in failures for Electronic Benefit Transfer (EBT) and Women, Infants, and Children (WIC) transactions processing in multiple states on the Conduent network. Conduent advised they completed their planned maintenance later than expected and confirmed all services have been restored. All Worldpay systems were operating normally throughout the duration of the incident. Worldpay will continue to actively monitor the environment for stability.

Status: resolved There was an incident that affected transaction processing on the Worldpay Core Processing (RAFT) platform. The issue was resolved without intervention from Worldpay technical teams. Worldpay will continue to monitor the environment for stability.

Status: resolved There was a third-party incident which caused transaction authorization failures on the Latin American Gateway (LatAM) when processing through Prosa from 22:52 UTC until 23:09 UTC. The issue was resolved without intervention from Worldpay technical resources. Worldpay will continue to actively monitor the environment for stability.

Status: resolved There was a third-party incident which caused transaction authorization failures on the Latin American Gateway (LatAM) when processing through Prosa. The issue was resolved without intervention from Worldpay technical resources. Worldpay will continue to actively monitor the environment for stability.

Status: investigating We are currently experiencing a technical issue with Portals & Reporting. eCommerce (VAP) iQ reports are delayed in their delivery. Technical resources are working to identify and generate the delayed reports as a matter of priority.

Status: resolved There was an increase in failures for transaction authorisations processing on the LatAm - Acquiring platform between 02:54 UTC - 13:14 UTC. Client traffic has been redirected to mitigate impact. Worldpay is actively monitoring the environment for stability. We apologize for the inconvenience this may have caused you or your customers.

Status: investigating We are currently aware of a technical issue with client funding that may be causing a delay in Single European Payments Area (SEPA) funds being received. Worldpay technical resources are aware of a third-party banking issue causing the delay. Funding is expected to be delivered tomorrow, 13-October-2026 at 06:00 UTC.

Status: investigating There is a third-party issue affecting transaction authorizations on the Worldpay Alternative Payments (WPAP) platform when processing through Alternative Payment Method (APM) – eps. Some payments may result in an error or be declined. eps technical resources are working to identify and resolve the issue. All Worldpay systems are operating normally.