Snowflake incident

Status: investigating Current status: We're investigating an issue affecting user connections to Snowflake. We've narrowed our investigation to network connectivity between certain customer locations and the affected regions, and we've engaged third-party providers to assist. We're continuing to investigate the issue and will provide another update within 1 hour. Customer experience: Accounts hosted in Azure UAE North (azuaenorth) may see pages that load indefinitely. Customers in other deployments who connect from certain locations, including parts of the Middle East may see an “Origin is unreachable” error (Cloudflare error 523). This depends on where the user is connecting from, not on which region the account is hosted in. ETA: An ETA is not yet available. We'll provide one as soon as possible. because impact depends on where users connect from rather than where their account is hosted, we do not recommend failing over to another region, as it would not be expected to resolve the issue. Workaround: For customers affected by the "Origin is unreachable" error (Cloudflare error 523) when connecting from the Middle East or Israel, accessing Snowsight through a VPN that routes traffic through an exit location outside the affected area may restore access. Customers can also use programmatic access (drivers, connectors, SQL clients), which is not affected. Incident start time: 11:55 UTC October 06, 2026