Status: investigating Current status: We're investigating an issue with Snowflake Data Cloud. We've engaged the associated Cloud Service Provider to investigate and troubleshoot this issue further. We'll provide an update within 60 minutes. Customer experience: Customers hosted in the specified regions may have been unable to connect to Snowflake via private connectivity solutions, such as PrivateLink. ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures. Workaround: There are currently no available workarounds for this issue. Incident start time: 13:25 UTC August 20, 2026

Status: investigating Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 1 hour. Customer experience: Customers hosted in the specified regions may experience issues with AI and ML functionality. Specifically, when using Cortex Code in Snowsight, customer may see the following: “Internal Server error: You may need to start a new chat.”. All other Snowflake features are not impacted. ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures. Incident start time: 11:10 UTC August 18, 2026

Status: investigating Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 30 minutes. Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features using Snowsight. Affected users may be unable to sign in and may observe "503 Service Unavailable" errors. Incident start time: 17:05 UTC August 14, 2026

Status: monitoring Current status: We've identified an issue that caused elevated error rates for Snowsight availability, and we've validated that service health has returned to normal following action by automated recovery systems. We'll continue to monitor the environment until we're confident all services are functioning properly. Customer experience: Customers hosted in the specified region may have experienced intermittent authentication failures and "service unavailable" errors between approximately 14:20 and 14:45 UTC. Incident start time: 14:20 UTC August 14, 2026 Incident end time: 14:45 UTC August 14, 2026 Preliminary root cause: A service infrastructure layer supporting authentication and session initiation for Snowsight entered an unhealthy state, causing login failures and service disruptions.