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Trouble Accessing Historical Messages With Custom Data Retention Policies Enabled

Summary

We're continuing to investigate an issue affecting a subset of channels with custom message retention settings. Our teams are working to identify the technical trigger and an appropriate fix. We'll provide an update as more news becomes available.

Users with custom data retention policies enabled might be unable to see or load older messages. We apologize for the trouble and we'll share more news as it becomes available.

Ongoing8/13/2026, 5:21 PM EDT27mmajor
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