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Chat support on Shopify Help Center is temporarily unavailable

Summary

Status: investigating Our live chat support may be unavailable on the Shopify Help Center due to a technical issue. We are investigating and will keep you updated.
8/27/2026, 2:41 PM EDT10mcritical
View at Shopify

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Related Shopify incidents

More recent public incidents for this vendor.

  • Live support unavailable for merchants
  • Shop Pay Installments has been temporarily disabled for US buyers
  • No installment options are available on Shop Pay checkouts in the US
  • Search API performance issues: Storefront Search, Catalog API and Shop App experiencing degraded functionality

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