Incident status

Shopify incident

Public incident details from vendor status feeds, with timeline context and related events.

All incidentsOverview

Incident spotlight

Monitoring

Shopify

Live support unavailable for merchants

Summary

Status: investigating We’re investigating an issue preventing merchants from connecting with live support by phone or chat. Merchants may experience long wait times or may not reach a support specialist. This issue is affecting all live support queues. We'll provide an update when more information is available.
8/19/2026, 7:54 PM EDT33mcritical
View at Shopify

Loading comments...

Related Shopify incidents

More recent public incidents for this vendor.

  • Shop Pay Installments has been temporarily disabled for US buyers
  • No installment options are available on Shop Pay checkouts in the US
  • Search API performance issues: Storefront Search, Catalog API and Shop App experiencing degraded functionality

Monitor your vendor estate

Real-time incidents, advisories, and maintenance across the vendors you depend on.

Try for freeExplore Huntertech