%20--%3e%3crect%20x='14'%20y='14'%20width='228'%20height='228'%20rx='24'%20fill='%231e1b4b'%3e%3c/rect%3e%3c!--%20Pins%20(lighter%20violet)%20--%3e%3cg%20fill='%23a78bfa'%3e%3c!--%20top%20&%20bottom%20--%3e%3cg%3e%3crect%20x='36'%20y='6'%20width='12'%20height='16'%20rx='3'%3e%3c/rect%3e%3crect%20x='60'%20y='6'%20width='12'%20height='16'%20rx='3'%3e%3c/rect%3e%3crect%20x='84'%20y='6'%20width='12'%20height='16'%20rx='3'%3e%3c/rect%3e%3crect%20x='108'%20y='6'%20width='12'%20height='16'%20rx='3'%3e%3c/rect%3e%3crect%20x='132'%20y='6'%20width='12'%20height='16'%20rx='3'%3e%3c/rect%3e%3crect%20x='156'%20y='6'%20width='12'%20height='16'%20rx='3'%3e%3c/rect%3e%3crect%20x='180'%20y='6'%20width='12'%20height='16'%20rx='3'%3e%3c/rect%3e%3crect%20x='204'%20y='6'%20width='12'%20height='16'%20rx='3'%3e%3c/rect%3e%3crect%20x='36'%20y='234'%20width='12'%20height='16'%20rx='3'%3e%3c/rect%3e%3crect%20x='60'%20y='234'%20width='12'%20height='16'%20rx='3'%3e%3c/rect%3e%3crect%20x='84'%20y='234'%20width='12'%20height='16'%20rx='3'%3e%3c/rect%3e%3crect%20x='108'%20y='234'%20width='12'%20height='16'%20rx='3'%3e%3c/rect%3e%3crect%20x='132'%20y='234'%20width='12'%20height='16'%20rx='3'%3e%3c/rect%3e%3crect%20x='156'%20y='234'%20width='12'%20height='16'%20rx='3'%3e%3c/rect%3e%3crect%20x='180'%20y='234'%20width='12'%20height='16'%20rx='3'%3e%3c/rect%3e%3crect%20x='204'%20y='234'%20width='12'%20height='16'%20rx='3'%3e%3c/rect%3e%3c/g%3e%3c!--%20sides%20--%3e%3cg%3e%3crect%20x='6'%20y='36'%20width='16'%20height='12'%20rx='3'%3e%3c/rect%3e%3crect%20x='6'%20y='60'%20width='16'%20height='12'%20rx='3'%3e%3c/rect%3e%3crect%20x='6'%20y='84'%20width='16'%20height='12'%20rx='3'%3e%3c/rect%3e%3crect%20x='6'%20y='108'%20width='16'%20height='12'%20rx='3'%3e%3c/rect%3e%3crect%20x='6'%20y='132'%20width='16'%20height='12'%20rx='3'%3e%3c/rect%3e%3crect%20x='6'%20y='156'%20width='16'%20height='12'%20rx='3'%3e%3c/rect%3e%3crect%20x='6'%20y='180'%20width='16'%20height='12'%20rx='3'%3e%3c/rect%3e%3crect%20x='6'%20y='204'%20width='16'%20height='12'%20rx='3'%3e%3c/rect%3e%3crect%20x='234'%20y='36'%20width='16'%20height='12'%20rx='3'%3e%3c/rect%3e%3crect%20x='234'%20y='60'%20width='16'%20height='12'%20rx='3'%3e%3c/rect%3e%3crect%20x='234'%20y='84'%20width='16'%20height='12'%20rx='3'%3e%3c/rect%3e%3crect%20x='234'%20y='108'%20width='16'%20height='12'%20rx='3'%3e%3c/rect%3e%3crect%20x='234'%20y='132'%20width='16'%20height='12'%20rx='3'%3e%3c/rect%3e%3crect%20x='234'%20y='156'%20width='16'%20height='12'%20rx='3'%3e%3c/rect%3e%3crect%20x='234'%20y='180'%20width='16'%20height='12'%20rx='3'%3e%3c/rect%3e%3crect%20x='234'%20y='204'%20width='16'%20height='12'%20rx='3'%3e%3c/rect%3e%3c/g%3e%3c/g%3e%3c!--%20Inner%20bezel%20--%3e%3crect%20x='26'%20y='26'%20width='204'%20height='204'%20rx='18'%20fill='%238b5cf6'%3e%3c/rect%3e%3c!--%20Gradient%20die%20--%3e%3crect%20x='46'%20y='46'%20width='164'%20height='164'%20rx='16'%20fill='url(%23chipGradient)'%20filter='url(%23innerGlow)'%3e%3c/rect%3e%3c!--%20Subtle%20grid%20--%3e%3cg%20opacity='0.18'%3e%3cpath%20d='M62%2046V210M78%2046V210M94%2046V210M110%2046V210M126%2046V210M142%2046V210M158%2046V210M174%2046V210M190%2046V210'%20stroke='%23ffffff'%20stroke-width='1'%3e%3c/path%3e%3cpath%20d='M46%2062H210M46%2078H210M46%2094H210M46%20110H210M46%20126H210M46%20142H210M46%20158H210M46%20174H210M46%20190H210'%20stroke='%23ffffff'%20stroke-width='1'%3e%3c/path%3e%3c/g%3e%3c!--%20Enlarged%20H%20--%3e%3cg%20fill='%23ffffff'%20transform='translate(66,64)'%3e%3crect%20x='0'%20y='0'%20width='36'%20height='128'%20rx='6'%3e%3c/rect%3e%3crect%20x='84'%20y='0'%20width='36'%20height='128'%20rx='6'%3e%3c/rect%3e%3crect%20x='0'%20y='48'%20width='120'%20height='32'%20rx='6'%3e%3c/rect%3e%3c/g%3e%3c/svg%3e){kind=small}
Incident status
SendGrid incident
Public incident details from vendor status feeds, with timeline context and related events.
Incident spotlight
Ongoing
Summary
Status: investigating
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Ongoing9/14/2026, 11:00 AM EDT1h 1mminor
Loading comments...
Related SendGrid incidents
More recent public incidents for this vendor.
- Voice Call Failures from a Subset of Twilio United States Phone Numbers to Iraq
- SMS Delivery Delays from a Subset of Twilio Short Codes to Vivo Brazil
- Voice Call Failures from a Subset of Twilio Phone Numbers to Hong Kong
- SMS Delivery Failures from a Subset of Twilio Long Codes to Bouygues Telecom France
- Errors Impacting Real-Time Transcriptions, Conversation Relay, <Gather> Voice TwiML