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Incident status
SailPoint incident
Public incident details from vendor status feeds, with timeline context and related events.
Incident spotlight
Ongoing
Summary
Status: investigating
Some users are seeing intermittent errors when signing in through Ping Identity SSO. Sites may load, but sign-in fails with "Network error communicating with endpoint." The identity team is investigating with Ping One to review the issue.
Impacted sign-ins:
ServiceNow (Production) through Ping SSO, including the customer support portal
Identity University
Discourse
Highspot
Please note: Unfortunately, customers will not be able to sign in to the Support Portal during this outage. If any of your customers need to create a case, they can email [email protected].
Ongoing10/6/2026, 1:59 PM EDT<1mminor
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