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Showing 10 of 10 incidents on Public
Resolved
Oct 9, 2026, 08:23 AM EDT
Status: investigating
SailPoint is investigating an issue with NERM that is currently impacting some customers in US-East-1, resulting in degraded Identity Suite and Audit services. We are actively working to restore service and will provide an update once the issue has been resolved.
Duration: 41mVendor update 10 days agoN. Virginia us-east-1
Incident community checkThis incident
Resolved
Oct 6, 2026, 04:31 PM EDT
Status: investigating
Some users are seeing intermittent errors when signing in through Ping Identity SSO. Sites may load, but sign-in fails with "Network error communicating with endpoint." The identity team is investigating with Ping One to review the issue.
Impacted sign-ins:
ServiceNow (Production) through Ping SSO, including the customer support portal
Identity University
Discourse
Highspot
Please note: Unfortunately, customers will not be able to sign in to the Support Portal during this outage. If any of your customers need to create a case, they can email [email protected].
Duration: 2h 31mVendor update 13 days ago
Incident community checkThis incident
Resolved
Sep 29, 2026, 01:43 PM EDT
Status: investigating
We are currently investigating this issue.
Duration: 6mVendor update 20 days agoFedRAMP us-gov-west-1
Incident community checkThis incident
Resolved
Oct 4, 2026, 10:36 PM EDT
Status: investigating
We are currently investigating an issue causing delays in the indexing and visibility of newly aggregated or updated Entitlements within the Search and Search Lite interfaces
Duration: 5d 11h 41mVendor update 14 days agoN. Virginia us-east-1
Incident community checkThis incident
Resolved
Sep 25, 2026, 12:20 PM EDT
Status: investigating
SailPoint is investigating an issue with NERM that is currently impacting some of our customers
Duration: 1h 27mVendor update 24 days agoFedRAMP us-gov-west-1
Incident community checkThis incident
Resolved
Sep 24, 2026, 03:22 PM EDT
Status: investigating
SailPoint is investigating an issue with Password management that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
Duration: 36mVendor update 25 days agoFrankfurt eu-central-1
Incident community checkThis incident
Resolved
Sep 25, 2026, 05:37 AM EDT
Status: investigating
SailPoint is investigating an issue with several services that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
Duration: 16h 5mVendor update 24 days agoFrankfurt eu-central-1
Incident community checkThis incident
Resolved
Sep 24, 2026, 03:54 PM EDT
Status: investigating
SailPoint is investigating an issue with NERM that is currently impacting some of our customers.
Duration: 3h 49mVendor update 25 days agoFedRAMP us-gov-west-1
Incident community checkThis incident
Resolved
Sep 21, 2026, 10:32 PM EDT
Status: investigating
We are actively investigating an incident causing multiple service disruptions for Confluent Cloud clusters hosted in the AWS us-west-2 region
.
Impacted Components:
Kafka Clusters (Data Plane)
Schema Registry
Managed Connectors
Confluent Cloud Console / APIs
Duration: 8h 58mVendor update 27 days ago
Incident community checkThis incident
Resolved
Sep 22, 2026, 03:17 PM EDT
Status: investigating
Some customers in the US-East-1 region may experience slower-than-normal speeds when performing entitlement aggregations.
Duration: 4d 4h 31mVendor update 27 days agoN. Virginia us-east-1
Incident community checkThis incident
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