THIS IS A SCHEDULED EVENT Aug 31, 14:00 - 18:00 CDT

Aug 27, 14:57 CDT
Scheduled - We will be working to migrate our agent backend system to a new architecture version. Possible brief impacted areas would be around agent communication to our service.

Aug 27, 08:47 CDT
Resolved - This issue has been identified and resolved. The impacted service is now operational.

Aug 27, 06:44 CDT
Investigating - We're experiencing issues with outgoing emails from the ticketing portion of our platform in CA. We're working to correct the issue.

Aug 25, 19:56 CDT
Resolved - This incident has been resolved.

Aug 25, 19:25 CDT
Monitoring - A fix has been implemented and we are monitoring the results.

Aug 25, 19:10 CDT
Identified - The issue has been identified and a fix is being implemented.

Aug 25, 18:55 CDT
Investigating - We're experiencing an elevated level of remote tool connection errors in OC and are currently looking into the issue.

Aug 27, 15:57 CDT
Completed - The scheduled maintenance has been completed.

Aug 27, 14:59 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.

Aug 27, 14:14 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Aug 25, 13:32 CDT
Scheduled - We will be working to migrate our agent backend system to a new architecture version. Possible brief impacted areas would be around agent communication to our service.

THIS IS A SCHEDULED EVENT Sep 1, 14:00 - 19:00 CDT

Aug 23, 22:11 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.

Aug 25, 21:11 CDT
Completed - The scheduled maintenance has been completed.

Aug 25, 20:23 CDT
Verifying - Verification is currently underway for the maintenance items.

Aug 25, 20:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Aug 23, 22:05 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.

Aug 25, 21:41 CDT
Completed - The scheduled maintenance has been completed.

Aug 25, 20:23 CDT
Verifying - Verification is currently underway for the maintenance items.

Aug 25, 20:09 CDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Aug 25, 20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Aug 23, 22:04 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.

Aug 27, 06:39 CDT
Completed - The scheduled maintenance has been completed.

Aug 27, 06:12 CDT
Update - We are continuing to verify the maintenance items.

Aug 27, 04:33 CDT
Update - We are continuing to verify the maintenance items.

Aug 27, 02:14 CDT
Verifying - Verification is currently underway for the maintenance items.

Aug 27, 00:48 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.

Aug 26, 23:46 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.

Aug 26, 22:44 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.

Aug 26, 21:27 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.

Aug 26, 19:59 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Aug 23, 22:01 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.

Aug 26, 17:55 CDT
Completed - The scheduled maintenance has been completed.

Aug 26, 14:53 CDT
Update - We are continuing to verify the maintenance items.

Aug 26, 13:48 CDT
Verifying - Verification is currently underway for the maintenance items.

Aug 26, 12:59 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.

Aug 26, 12:01 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.

Aug 26, 10:58 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.

Aug 26, 09:58 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.

Aug 26, 09:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Aug 23, 21:59 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.

Aug 25, 14:00 CDT
Completed - The scheduled maintenance has been completed.

Aug 25, 13:35 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.

Aug 25, 12:29 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.

Aug 25, 10:16 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.

Aug 25, 09:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Aug 23, 21:57 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.

Aug 25, 14:46 CDT
Completed - The scheduled maintenance has been completed.

Aug 25, 14:02 CDT
In progress - Scheduled maintenance is currently in progress. We are creating a new architecture for future agent service maintenance this week. No impact is expected.

Aug 20, 17:08 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.

Aug 25, 21:30 CDT
Completed - The scheduled maintenance has been completed.

Aug 25, 20:33 CDT
Verifying - Verification is currently underway for the maintenance items.

Aug 25, 20:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Aug 20, 17:06 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.

Aug 25, 11:41 CDT
Completed - The maintenance to the agent server system has been completed.

Aug 25, 10:55 CDT
Verifying - Verification is currently underway for the maintenance items.

Aug 25, 09:04 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Aug 20, 17:05 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.

Aug 24, 22:49 CDT
Completed - The scheduled maintenance has been completed.

Aug 24, 22:23 CDT
Verifying - Verification is currently underway for the maintenance items.

Aug 24, 21:10 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Aug 24, 20:15 CDT
Update - We will be undergoing scheduled maintenance during this time.

Aug 20, 17:03 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.

Aug 24, 14:12 CDT
Completed - The scheduled maintenance has been completed.

Aug 24, 13:20 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.

Aug 24, 12:19 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.

Aug 24, 11:18 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.

Aug 24, 10:25 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.

Aug 24, 09:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Aug 20, 17:03 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.

Aug 21, 01:33 CDT
Completed - The scheduled maintenance has been completed.

Aug 21, 00:21 CDT
Update - We are continuing to verify the maintenance items.

Aug 20, 22:52 CDT
Verifying - Verification is currently underway for the maintenance items.

Aug 20, 22:00 CDT
Update - Services continue to deploy, you may observe brief downtime in the UI or agent connectivity over the next hour.

Aug 20, 21:02 CDT
Update - Database Migrations have been completed, and we have begun to deploy services. You may observe brief downtime in the UI or agent connectivity over the next hour.

Aug 20, 20:04 CDT
In progress - The release has started. We will provide updates as the release progresses

Aug 20, 10:23 CDT
Scheduled - We will be undergoing scheduled maintenance.