%20--%3e%3crect%20x='14'%20y='14'%20width='228'%20height='228'%20rx='24'%20fill='%231e1b4b'%3e%3c/rect%3e%3c!--%20Pins%20(lighter%20violet)%20--%3e%3cg%20fill='%23a78bfa'%3e%3c!--%20top%20&%20bottom%20--%3e%3cg%3e%3crect%20x='36'%20y='6'%20width='12'%20height='16'%20rx='3'%3e%3c/rect%3e%3crect%20x='60'%20y='6'%20width='12'%20height='16'%20rx='3'%3e%3c/rect%3e%3crect%20x='84'%20y='6'%20width='12'%20height='16'%20rx='3'%3e%3c/rect%3e%3crect%20x='108'%20y='6'%20width='12'%20height='16'%20rx='3'%3e%3c/rect%3e%3crect%20x='132'%20y='6'%20width='12'%20height='16'%20rx='3'%3e%3c/rect%3e%3crect%20x='156'%20y='6'%20width='12'%20height='16'%20rx='3'%3e%3c/rect%3e%3crect%20x='180'%20y='6'%20width='12'%20height='16'%20rx='3'%3e%3c/rect%3e%3crect%20x='204'%20y='6'%20width='12'%20height='16'%20rx='3'%3e%3c/rect%3e%3crect%20x='36'%20y='234'%20width='12'%20height='16'%20rx='3'%3e%3c/rect%3e%3crect%20x='60'%20y='234'%20width='12'%20height='16'%20rx='3'%3e%3c/rect%3e%3crect%20x='84'%20y='234'%20width='12'%20height='16'%20rx='3'%3e%3c/rect%3e%3crect%20x='108'%20y='234'%20width='12'%20height='16'%20rx='3'%3e%3c/rect%3e%3crect%20x='132'%20y='234'%20width='12'%20height='16'%20rx='3'%3e%3c/rect%3e%3crect%20x='156'%20y='234'%20width='12'%20height='16'%20rx='3'%3e%3c/rect%3e%3crect%20x='180'%20y='234'%20width='12'%20height='16'%20rx='3'%3e%3c/rect%3e%3crect%20x='204'%20y='234'%20width='12'%20height='16'%20rx='3'%3e%3c/rect%3e%3c/g%3e%3c!--%20sides%20--%3e%3cg%3e%3crect%20x='6'%20y='36'%20width='16'%20height='12'%20rx='3'%3e%3c/rect%3e%3crect%20x='6'%20y='60'%20width='16'%20height='12'%20rx='3'%3e%3c/rect%3e%3crect%20x='6'%20y='84'%20width='16'%20height='12'%20rx='3'%3e%3c/rect%3e%3crect%20x='6'%20y='108'%20width='16'%20height='12'%20rx='3'%3e%3c/rect%3e%3crect%20x='6'%20y='132'%20width='16'%20height='12'%20rx='3'%3e%3c/rect%3e%3crect%20x='6'%20y='156'%20width='16'%20height='12'%20rx='3'%3e%3c/rect%3e%3crect%20x='6'%20y='180'%20width='16'%20height='12'%20rx='3'%3e%3c/rect%3e%3crect%20x='6'%20y='204'%20width='16'%20height='12'%20rx='3'%3e%3c/rect%3e%3crect%20x='234'%20y='36'%20width='16'%20height='12'%20rx='3'%3e%3c/rect%3e%3crect%20x='234'%20y='60'%20width='16'%20height='12'%20rx='3'%3e%3c/rect%3e%3crect%20x='234'%20y='84'%20width='16'%20height='12'%20rx='3'%3e%3c/rect%3e%3crect%20x='234'%20y='108'%20width='16'%20height='12'%20rx='3'%3e%3c/rect%3e%3crect%20x='234'%20y='132'%20width='16'%20height='12'%20rx='3'%3e%3c/rect%3e%3crect%20x='234'%20y='156'%20width='16'%20height='12'%20rx='3'%3e%3c/rect%3e%3crect%20x='234'%20y='180'%20width='16'%20height='12'%20rx='3'%3e%3c/rect%3e%3crect%20x='234'%20y='204'%20width='16'%20height='12'%20rx='3'%3e%3c/rect%3e%3c/g%3e%3c/g%3e%3c!--%20Inner%20bezel%20--%3e%3crect%20x='26'%20y='26'%20width='204'%20height='204'%20rx='18'%20fill='%238b5cf6'%3e%3c/rect%3e%3c!--%20Gradient%20die%20--%3e%3crect%20x='46'%20y='46'%20width='164'%20height='164'%20rx='16'%20fill='url(%23chipGradient)'%20filter='url(%23innerGlow)'%3e%3c/rect%3e%3c!--%20Subtle%20grid%20--%3e%3cg%20opacity='0.18'%3e%3cpath%20d='M62%2046V210M78%2046V210M94%2046V210M110%2046V210M126%2046V210M142%2046V210M158%2046V210M174%2046V210M190%2046V210'%20stroke='%23ffffff'%20stroke-width='1'%3e%3c/path%3e%3cpath%20d='M46%2062H210M46%2078H210M46%2094H210M46%20110H210M46%20126H210M46%20142H210M46%20158H210M46%20174H210M46%20190H210'%20stroke='%23ffffff'%20stroke-width='1'%3e%3c/path%3e%3c/g%3e%3c!--%20Enlarged%20H%20--%3e%3cg%20fill='%23ffffff'%20transform='translate(66,64)'%3e%3crect%20x='0'%20y='0'%20width='36'%20height='128'%20rx='6'%3e%3c/rect%3e%3crect%20x='84'%20y='0'%20width='36'%20height='128'%20rx='6'%3e%3c/rect%3e%3crect%20x='0'%20y='48'%20width='120'%20height='32'%20rx='6'%3e%3c/rect%3e%3c/g%3e%3c/svg%3e){kind=small}
Incident status
Kustomer incident
Public incident details from vendor status feeds, with timeline context and related events.
Incident spotlight
Ongoing
Summary
Status: investigating
Kustomer is aware of an event affecting links and content utilising the default kustomer.help domain (not custom client domains) — including Help Center URLs and CSAT surveys — that may cause visibility issues.
Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at [email protected] for any further questions or updates.
Ongoing9/8/2026, 9:24 AM EDT1mminor
Loading comments...
Related Kustomer incidents
More recent public incidents for this vendor.