Status: monitoring Kustomer is aware of an event reported by one of our third party vendors (PubNub) affecting real-time messaging for orgs in Prod1 that may cause chat messages, agent notifications, and live updates to be delayed or not appear in real time within the platform. Our team is actively monitoring the incident, and working with the vendor where possible to resolve the issue. You can also follow PubNub's status here: https://status.pubnub.com/incidents/cz6q37z3s1d5. Please expect further updates within the next 3 hours, and reach out to Kustomer support at [email protected] if you have additional questions or concerns.