1 incident ongoing81 total historical
KnowBe4 incidents
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Showing 4 of 8 incidents on Public
Resolved
Jul 10, 2026, 10:30 AM EDT
Status: resolved
An upstream feature flag service issue degraded model routing in collaboration-inference, causing PhishML evaluations to return 0/0/0 default errors. The third party deployed a fix, and a code update was deployed to production adding static fallback routing.
All services have recovered and are operating normally.
Incident community checkThis incident
Ongoing
Jul 20, 2026, 02:24 PM EDT
Status: investigating
We are investigating users being unable to purchase Protect licenses on store.knowbe4.com. We will update this page when we have more information.
Duration: 5d 14h 41m +KnowBe4 Website
Incident community checkThis incident
Resolved
Jul 16, 2026, 05:20 PM EDT
Status: investigating
We have identified an issue where users may receive a redirect upon logging into Defend, and our engineering team is looking into a fix.
Duration: 1h 32mConsole
Incident community checkThis incident
Resolved
Jul 16, 2026, 10:04 AM EDT
Status: investigating
We are investigating users being unable to purchase Protect licenses on store.knowbe4.com. We will update this page when we have more information.
Duration: 21h 17mKnowBe4 Website
Incident community checkThis incident
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