JumpCloud maintenance

Status: scheduled Scheduled Maintenance: Directory Insights, System Insights & Directory Sync (EU region) Maintenance window: Saturday, August 15, 2026, 15:00–17:00 UTC (09:00 - 11:00 MDT) Who's affected: Organizations hosted in JumpCloud's EU region. Other regions are not affected. What to expect: We're performing backend maintenance on the event-processing system that powers data ingestion, logging, and directory synchronization. The JumpCloud platform remains online throughout, and authentication is not affected - users can continue to sign in, and SSO, LDAP, RADIUS, and MDM operate normally. Within the window there is a brief period of roughly 15 minutes where some data services may be interrupted: -- System Insights and Agent data collection may pause; some requests may fail and will succeed on retry once processing resumes. -- Directory Insights events and report data may be delayed by up to ~15–30 minutes, then catch up automatically. No events are lost. --Directory synchronization for AD Integration, Microsoft 365, and Password Manager may be briefly delayed; changes made during the window propagate once maintenance completes. Action required: None. Affected data collection and synchronization resume and catch up on their own; any request that fails during the window will succeed on retry. We appreciate your patience while we complete this infrastructure upgrade. If you have any questions, please contact JumpCloud Support.