Status: investigating We’re currently investigating an issue affecting metrics reads and rule evaluations in mimir-prod-66. Our team is actively working to identify the cause. Thank you for your patience.

Status: investigating We are investigating Intermittent write failures in tempo-prod (prod-us-central-0) due to Google Cloud Storage internal errors.

Status: identified We observed some spikes in latency starting at approximately 12:50 UTC. We are working on a resolution. Next update by 15:30 UTC

Status: investigating We are investigating increased authentication errors affecting Grafana Cloud in the prod-us-west-0 region. Customers may experience intermittent failures for requests that require authentication. Our engineering team has identified database performance degradation affecting the authentication service and is investigating the underlying cause. We will provide another update as more information becomes available.

Status: investigating A small number of customers with stacks in prod-us-central-4 are receiving "forbidden" errors when querying Prometheus data sources. We are investigating and will provide an update soon.

Status: investigating Phone call notifications to numbers in Russia and Kazakhstan are currently blocked. We are working to resolve the issue. As SMS support is limited in these countries, we recommend using mobile push notifications as an alternative. We do not currently have an estimated resolution time. We will provide further updates as more information becomes available.

Status: resolved Between 14:40 and 15:00 UTC on 2026-10-12 (approximately 20 minutes), customers in AWS US East (OH) - prod-us-east-0, may have experienced failed metric writes to Grafana Cloud Metrics. This has been fully resolved and all services are operating normally.

Status: investigating We are investigating an issue affecting metrics ingestion for Grafana Cloud Metrics customers in AWS US East (VA). Customers may see failed or delayed writes. Next update by 10:15 UTC.

Status: investigating We are currently investigating an issue impacting all SMS attempts to Austria for IRM. All SMS attempts to Austria for IRM are currently blocked. We are working on a resolution, and an update will follow as soon as we have more info. Users should configure mobile push or phone calls as notifications.