THIS IS A SCHEDULED EVENT Aug 1, 13:00 - 18:00 EDT

Aug 1, 00:26 EDT
Scheduled - Secret Server Cloud will be undergoing minor maintenance. No downtime is expected. If you have any questions or concerns regarding this maintenance, please do not hesitate to contact us at https://support.delinea.com

Jul 28, 21:41 EDT
Resolved - We identified an issue affecting Secret Server Cloud for a subset of customers in the Singapore region due to increased load on backend infrastructure. Affected users experienced slow response times or difficulty accessing their instance. This was a performance issue only. This issue has been resolved and normal performance has been restored. We apologize for any inconvenience this may have caused.

Backfill Notice: This incident was added to our status page retrospectively to provide an accurate record of service impact. More information on backfill incidents is available here.

Jul 28, 19:07 EDT
Resolved - This issue has been resolved, and services are operating normally. We will continue to monitor to ensure stability.

Jul 28, 12:34 EDT
Monitoring - A fix has been implemented and we are monitoring the results.

Jul 28, 10:15 EDT
Identified - We have identified the root cause of the issue. A configuration change prevented affected tenants from connecting to the database, causing the application to fail to load and display error pages. Our engineering team has applied a corrective change and is validating the fix. We will provide another update soon.

Jul 28, 10:03 EDT
Investigating - We are investigating reports that some Secret Server Cloud users are unable to sign in and are being redirected to an error page. We are actively working to resolve the issue and will provide another update soon.

Jul 27, 17:30 EDT
Resolved - The issues affecting our Secret Server Cloud customers has been resolved. We apologize for any inconvenience this may have caused.

Jul 27, 16:10 EDT
Monitoring - We have applied mitigation measures to restore service availability and are actively monitoring the environment to ensure continued stability. We apologize for any inconvenience this may have caused and appreciate your patience.

Jul 27, 15:34 EDT
Identified - We have identified the issue preventing some customers from connecting via proxy or changing passwords remotely. During this incident, some customers also experienced errors when creating folders. Our engineering team has isolated the root cause and is actively implementing a fix to restore normal service. We will provide another update as progress continues.

Jul 27, 14:05 EDT
Investigating - We have identified an issue preventing some customers from connecting via RDP or changing passwords remotely. We are actively working to resolve the issue and will provide another update soon.

THIS IS A SCHEDULED EVENT Aug 22, 04:00 - 13:30 EDT

Jul 22, 17:15 EDT
Scheduled - Delinea will be rotating several wildcard certificates for the centrify.com domain including wildcard.my.centrify.com on Saturday, August 22nd from 4:00 am to 1:30 pm ET. This is a different certificate than the wildcard.my.centrify.net certificate rotated in March of 2026. The wildcard.my.centrify.net cert will not be rotated as part of this maintenance. Customers using wildcard.my.centrify.com as their primary hostname including on their connectors will need to ensure the latest root certificates from Sectigo are installed in their trusted certificate stores on their machines. Customers that do not have the new root and intermediate certificates in their trusted certificate stores prior to the rotation will have issues connecting to their cloud tenant(s). Please see this KB from Sectigo regarding their certificates (https://www.sectigo.com/knowledge-base/detail/Sectigo-Public-Intermediates-and-Roots).

Thank you for your patience while this maintenance is performed. If you have any questions or experience any issues, please open a case at https://support.delinea.com or call our support line at +1 202-991-0540.