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Showing 6 of 15 incidents on Public
Resolved
Oct 15, 2026, 06:14 PM EDT
Status: resolved
Commerce engineers identified and mitigated an issue where a backlog of CRUD operations in entities delayed changes from appearing in storefront for up to 32 minutes . Between approximately 4:15 PM and 5:00 PM CT, merchants may have seen a delay in catalog updates. The backlog has cleared and the issue is now resolved.
Duration: <1mVendor update 3 days agoStorefront
Incident community checkThis incident
Resolved
Oct 14, 2026, 04:50 PM EDT
Status: monitoring
BigCommerce Engineers are investigating an issue where analytics data is delayed in the Control Panel Analytics Reports for a subset of stores.
Duration: 1h 29mVendor update 4 days agoReporting & Analytics
Incident community checkThis incident
Resolved
Oct 14, 2026, 04:02 PM EDT
Status: identified
Some stores are seeing storefront searches return no results or miss products they should include. We've found the cause and are rolling out a fix.
Duration: 1h 29mVendor update 4 days agoStorefront
Incident community checkThis incident
Resolved
Oct 14, 2026, 05:42 AM EDT
Status: identified
Commerce Engineers are investigating an issue impacting latency and availability of storefront search requests for a subset of US stores.
Duration: 33mVendor update 5 days agoStorefront
Incident community checkThis incident
Resolved
Oct 13, 2026, 08:54 PM EDT
Status: investigating
Commerce Engineers are investigating an issue impacting latency and availability of storefront search requests for a subset of US stores.
Duration: 28mVendor update 5 days agoStorefront
Incident community checkThis incident
Resolved
Oct 12, 2026, 08:13 AM EDT
Status: investigating
BigCommerce engineers are investigating an issue with Management API requests to add products to carts. We'll share updates as more information becomes available.
Duration: 59mVendor update 7 days agoAPI & Webhooks
Incident community checkThis incident
15 incidents visible (ongoing and monitoring). A free account unlocks resolved history and filters.