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Zscaler

SaaS Security and Shadow IT Reporting Data Inconsistency

Summary

Zscaler is aware of and investigating an issue affecting application reporting within SaaS Security Reports in the ZIA Admin Portal. Customers may observe an inaccurate or incomplete count of discovered cloud applications when viewing reporting data for selected time periods. This issue may affect the accuracy of application visibility and associated reporting used to assess cloud application usage and risk.

This issue affects reporting only and does not impact traffic processing or policy enforcement.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.
OngoingStatus section in your Zscaler customer support portal (CSP)8/26/2026, 7:50 PM EDT29m +
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