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Service Degradation Affecting Zoom Virtual Agent

Summary

Status: monitoring We have successfully identified the root cause affecting Zoom virtual agent. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
8/17/2026, 2:12 PM EDT<1mnone
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Related Zoom incidents

More recent public incidents for this vendor.

  • A subset of Zoom Phone and Zoom Contact Center users experienced outbound MMS failures in the US region
  • Service Degradation Affecting CX Analytics
  • Service degradation with Zoom Contact Center smart note generation impacting a subset of users.
  • Service degradation affecting Contact Center Analytics Dashboard for Voice Engagements in US Region.
  • Service degradation affected Zoom Rooms and Zoom Marketplace Apps in US region

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