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Tines incidents
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Updated 4 minutes ago
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Showing 1 of 1 incidents on Public
Resolved
Jul 13, 2026, 07:30 PM EDT
2026-07-13 23:30:55 UTC
Problem detected [Resolved]
Our Engineering team have finished their investigation and this incident is now resolved. Customers self-hosting Tines with Helm and who have installed a chart prior to v39.0.0 can now safely upgrade by following the instructions found here: https://www.tines.com/docs/self-hosted/upgrade-tines/upgrading-helm-from-charts-before-v3900/ Thank you for your patience and we apologize for any inconvenience caused. Please contact Tines support should you have any questions.
2026-07-02 23:39:23 UTC
Problem detected [Investigating]
Upgrading a self hosted instance with the current Helm charts customers are at risk of deleting the current namespace and potential data loss. Self hosted customers who adopted Helm charts prior to January 26, 2026 are advised to not upgrade their self hosted instances via Helm charts until further advised. The Engineering team are investigating this behaviour and we will notify affected customers when they can safely upgrade via Helm charts. Thank you for your patience and we apologize for any inconvenience caused. Please contact Tines support should you have any questions.
Problem detected [Resolved]
Our Engineering team have finished their investigation and this incident is now resolved. Customers self-hosting Tines with Helm and who have installed a chart prior to v39.0.0 can now safely upgrade by following the instructions found here: https://www.tines.com/docs/self-hosted/upgrade-tines/upgrading-helm-from-charts-before-v3900/ Thank you for your patience and we apologize for any inconvenience caused. Please contact Tines support should you have any questions.
2026-07-02 23:39:23 UTC
Problem detected [Investigating]
Upgrading a self hosted instance with the current Helm charts customers are at risk of deleting the current namespace and potential data loss. Self hosted customers who adopted Helm charts prior to January 26, 2026 are advised to not upgrade their self hosted instances via Helm charts until further advised. The Engineering team are investigating this behaviour and we will notify affected customers when they can safely upgrade via Helm charts. Thank you for your patience and we apologize for any inconvenience caused. Please contact Tines support should you have any questions.
Duration: 10d 23h 51m
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