Dear customer,
As part of our commitment to provide the best possible infrastructure for your business, we’re notifying you of scheduled network maintenance that may affect your service. This maintenance does not require any action for most customers, and all Cato's platform enhancements will be available upon completion of the maintenance work. We encourage you to read the details below.
Maintenance Scope:
Network Services
Description:
This maintenance is required to enhance the overall performance, stability and security of our service.
Impact:
During the maintenance, traffic may be temporarily routed through alternate PoPs to help minimize service impact.
Customers may experience:
- Temporary increase in latency, timeouts and brief disconnections.
- Connectivity issues to a specific/preferred PoP.
- Customers with non-redundant egress Network Rules, non-redundant IPSec sites, or non-redundant Cloud Interconnect configurations may experience broader availability issues during the maintenance window. If you need assistance setting up redundancy for any of these, please contact Cato Support.
- Customers using "Responder Only - Firewall init" IPSec sites may need to manually reset their IPSec tunnel after the maintenance to restore connectivity.
Estimated duration of Impact:
The impact to Socket sites and SDP Clients is expected to last only several seconds.
For customers with non-redundant egress Network Rules, non-redundant IPSec sites, or non-redundant Cloud Interconnect configurations, the impact may continue for the duration of the maintenance window.
For customers using "Responder Only – Firewall init" IPSec sites, connectivity may not be restored until the IPSec tunnel is manually reset on the customer firewall.
Thank you for taking the time to review this notice. If you have any questions or concerns about this process, please don’t hesitate to contact our staff for more details at our Support Portal.
[Ref: CHNG-40943]
Customer Impact: Dear customer, As part of our commitment to provide the best possible infrastructure for your business, we’re notifying you of scheduled network maintenance that may affect your service.
Available Workaround: Customers may experience: - Temporary increase in latency, timeouts and brief disconnections.