Broadcom maintenance

Status: scheduled Please be advised that we will be performing maintenance on our backend systems between July 11, 5AM PDT (12:00 UTC), 2026 to July 11, 10AM PDT (17:00 UTC), 2026 which will impact various elements on the Support Portal. **Impact** Reference the below list for additional details: - VMware License Keys - New orders will not be processed until after the outage is completed - Mainframe License Keys - When attempting to download license keys, end-users will receive an error message - LMP/ALP Keys can be manually created by contacting Customer Care - Network Protection Symantec License Keys - NP products can download licenses and perform add-ons via the appliance directly - NP products cannot perform upgrades or swaps - CSG & Carbonblack Licenses - New orders will not be processed until after the outage is completed - Broadcom Assist Portal - No impact - Portfolio License Agreements (PLA) - When attempting to subscribe to PLA products, end-users will receive an error message - Entitlement Contract Details - No impact - User Registration - No impact - Trial & Beta - When attempting to request a new Trial or Beta, new requests can be submitted but requests will not be processed until after the outage has completed - Fulfillment Dashboard - Releasing of tenant holds will not be processed until after the outage has completed - Token Redemption Portal - Able to renew available Tokens but remaining balance updates will be delayed until after the outage has completed - Consumption Portal - No impact - Cloud Services Console - Releasing of tenant holds will not be processed until after the outage has completed - RMA Orders - RMA Orders will not be available via Case Management system - Case Management - No impact - Developer Portal - No impact **Support** If you have any questions or require assistance during this period, please contact [Broadcom Support](https://support.broadcom.com/web/ecx/software-contact-support). Thank you for your patience while we work to improve our backend systems during this downtime.