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Incident status
Braze incident
Public incident details from vendor status feeds, with timeline context and related events.
Incident spotlight
Ongoing
Summary
Status: identified
Braze Support Services and Partner Portal are currently experiencing issues due to an incident impacting Salesforce Service Cloud. Customers may experience issues when submitting cases via the Braze Support Portal and Braze AI Operator. During this time, you may also experience delays in response to support cases.
For any critical cases, please contact [email protected].
OngoingCloud9/16/2026, 5:17 AM EDT<1mcritical
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