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Abnormal Security incident

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Abnormal Security

Support Case Submission via Email Temporarily Unavailable

Summary

Starting at 13:30 UTC on April 8, 2026, Abnormal experienced an issue with the email-based support case submission process due to a vendor-caused outage. Customers who submitted support requests by emailing [email protected] or [email protected] may have experienced failures when attempting to create new cases. The vendor has confirmed that service has been restored, and Abnormal has verified that emails are now flowing as expected. Customers may resume submitting support requests via email.
Ongoinghas been restored4/8/2026, 8:24 PM EDT<1mmajor
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